Manage client onboarding and end-to-end integrations for fraud and compliance products.
Translate technical requirements into scalable solutions, owning APIs, SDK docs, and support materials.
Collaborate with internal teams and clients to drive successful, timely deployments.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. With hubs in multiple cities, Sardine is a remote-first company with a globally distributed team of self-motivated individuals.
Define the vision for North America Solution Consulting and Value Engineering, building scalable systems and playbooks for a global center of excellence.
Partner with executives across Sales, Product, and Customer Revenue to drive product direction, customer success, and net revenue retention.
Hire and inspire outstanding people, providing coaching and mentorship while actively managing deals and optimizing resources.
PagerDuty is the global leader in AI-first digital operations, automatically detecting and resolving issues with its platform. Trusted by two-thirds of the Fortune 100 and nearly half of the Fortune 500, the company is growing rapidly with a culture of innovation and belonging.
Serve as a deeply embedded technical partner for strategic customers, translating business challenges into system designs and scalable SAS architectures.
Conduct deep-dive workshops to map customer environments, deliver technical demonstrations, and validate SAS solutions to achieve measurable outcomes.
Mentor other embedded resources and maintain advanced knowledge of SAS offerings, competitive information, and industry trends.
SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized for its inclusive culture and innovative technologies by organizations like Fast Company and Forbes, with a world-class employee experience.
Lead a team of six technical support specialists for a 24/7 SaaS platform.
Act as the primary technical escalation point, managing incidents and resolving issues with SQL, C#, and Azure.
Drive support KPIs, coach team members, and champion AI-assisted support tools.
They provide a business-critical SaaS platform that operates around the clock and serves a global customer base. The company values technical excellence, cross-functional collaboration, and a remote-first, AI-enabled support culture.
Lead and mentor a team of Solution Consultants in the SLED segment.
Drive technical solutions and support sales processes, including demos and presentations.
Collaborate cross-functionally to ensure seamless customer engagement and revenue growth.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. We are building an AI-native culture where technology and talent are unstoppable together.
Lead and scale the engineering domain across Payments, KYC/Identity, Anti-Fraud, and Core Ledger, with around 30 engineers and leaders.
Shape the domain strategy, architecture, and roadmap in partnership with Product, Finance, Compliance, Risk, and Operations.
Drive modernization of business-critical systems and ensure resilience, security, and compliance across the user and money lifecycle.
JustMarkets is a global financial services provider offering trading and investment solutions. The company is building a structured engineering organization with approximately 30 engineers, fostering a culture of collaboration and professional growth.
Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
Manage critical technical escalations for premium SaaS customers.
Ensure strict adherence to premium Service Level Agreements (SLAs).
Work cross-functionally with Engineering, DevOps, and Product teams to resolve incidents.
ShipHero provides eCommerce logistics solutions including warehouse management software and fulfillment services. They are scaling their operations and have a focus on high-touch support for VIP clients.
Act as senior technical escalation resource for high-value SaaS customers, managing critical incidents and complex workflows with speed and precision.
Collaborate with Engineering, DevOps, and Product teams to prioritize bugs, coordinate incident responses, and drive timely resolutions for enterprise clients.
Help build and refine operational playbooks, workflows, and standard operating procedures for the business-critical support organization.
Our partner is a SaaS technology company that delivers critical support services to high-value enterprise customers. They are building a new premium support function and value a collaborative, high-performance culture with a focus on integrity and accountability.
Lead the engineering strategy for fraud, financial crime, and ongoing monitoring platforms.
Manage a distributed team across backend, frontend, data science, ML, and analytics engineering.
Drive measurable outcomes: lower fraud losses, higher automated alert throughput, and reduced monitoring costs per member.
Tide helps SMEs save time and money by offering business accounts, banking services, and administrative solutions like invoicing and accounting. With over 2 million members globally, Tide has offices in multiple countries and is Great Place to Work certified three years in a row.
Lead end-to-end services delivery from scoping to adoption, ensuring faster time-to-value and predictable deployment.
Build a technically capable services organization that independently delivers repeatable enterprise implementations and AI/agent deployments.
Own services economics, capacity planning, and managed services development to drive revenue and margin.
Resilinc is a supply chain risk management company using agentic AI to help global enterprises predict disruptions and act in real time. They are a fully remote, mission-led team backed by Vista Equity Partners, with a collaborative culture focused on meaningful work.