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Essential Functions:
- Manage critical technical escalations for premium SaaS customers with urgency.
- Ensure strict SLA compliance and rapid response.
- Partner with engineering and product teams to drive incident resolution.
Qualifications:
- 3-5 years of experience in technical support or escalation management in SaaS.
- Proven track record managing VIP or enterprise accounts.
- Advanced English communication skills for C-suite interaction.
Our Deal:
- Provides equipment for the role.
- PTO plus holidays.
- Robust benefits including Health, Dental, Vision, and more for U.S. salaried employees.
ShipHero
ShipHero provides eCommerce logistics solutions including warehouse management software and fulfillment services. They are scaling their operations and have a focus on high-touch support for VIP clients.