Tide

We’re looking for an experienced and visionary Director of Product, Member Support to define, execute, and scale our global support products and tooling. This role is critical to driving measurable improvements in member experience and agent efficiency while setting a long-term, best-in-class product vision for the future. You’ll be expected to balance short-term delivery with long-term transformation — executing with precision today while architecting the ecosystem of tomorrow.

Craft exceptional experiences, solve meaningful problems, and champion the craft. You'll build elegant, robust, and scalable solutions that deliver tangible value, contribute to brand-new features, and mentor colleagues through pair programming and constructive code reviews. Embrace continuous growth by experimenting with new technologies and deepening your expertise.

In the Lead Product Manager role, you will drive key product domains from conception to implementation and beyond. You'll own the strategy, vision, and roadmap for your area through effective prioritization and deep expertise, while collaborating closely with leadership, contributing to the development of new customer-facing and internal platform products.