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Customer Service
Role Overview:
- Provide exceptional customer support via ticketing systems and live chat.
- Handle back office tickets and 7*24h online enquiries and emails.
Responsibilities:
- Respond to customer enquiries, advice, and suggestions in Spanish and English.
- Handle customer complaints, special cases, or ad hoc tasks.
- Document customer requests and provide feedback accurately.
What We Offer:
- Shape the future of finance in a fast-paced, innovative environment.
- Collaborate with world-class talent in a user-centric global organization.
- Enjoy a remote-first, work-from-home arrangement with competitive salary.
About Binance:
- Leading global blockchain ecosystem behind the world's largest crypto exchange.
- Trusted by 300+ million people in 100+ countries.
- Mission to increase the freedom of money and financial access.
Binance
Binance is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, it is a user-centric global organization with a flat structure and a mission to increase financial access.