Community Support Manager
Benefits
4w PTO
Similar Jobs
See allRemote Support Services Coordinator
Kenect
US
Customer Service
Communication
Organization
Operations Coordinator
CerebriOS
Global
Process Improvement
Communication
Vendor Management
Customer Support Analyst
GridUnity
US
Customer Support
Agile Methodologies
Communication
Customer Care Coordinator
Aisles & Abroad
US
Communication
Organization
Time Management
Manager, Product Support
Ellevation
Customer Support
Team Management
Zendesk
Role Overview:
- Lead operational communications and support activities for the Claims team.
- Serve as a point of ownership for partner communications and shared inbox management.
- Track partner requests, commitments, and decisions through completion.
Key Responsibilities:
- Coordinate routine communications with CMS, contractors, and HQR teams.
- Manage ServiceNow intake, triage, tracking, and follow-up.
- Maintain documentation for recurring support processes and identify improvements.
Qualifications:
- Experience managing customer or operational support functions in complex organizations.
- Strong organizational skills to handle multiple concurrent requests and deadlines.
- Ability to work effectively with Product, Engineering, and leadership stakeholders.
Compensation and Benefits:
- Remote-first culture with flexible schedule and Macbook setup.
- Four weeks paid time off and 10 floating holidays.
- Medical, dental, vision insurance and 401k with safe harbor contribution.
Bellese Technologies
Bellese is a mission-driven digital services company committed to pioneering innovative technology solutions in civic healthcare. Operating with a collaborative, remote-first culture, they focus on making a meaningful impact on public health outcomes through service design and product thinking.