Lead technical direction for Facilities Management and Core Business Services, designing and deploying agentic AI solutions on the ServiceNow platform.
Partner with strategic customers to analyze needs, architect solutions, and drive adoption, ensuring measurable business outcomes.
Set solution architecture and deployment patterns, influence product strategy, and scale technical capability across the Customer Excellence Group.
Own the hardest agentic escalations, resolving complex AI deployments and leading cross-functional resolution efforts.
Provide consulting-grade technical architecture for agentic solutions including multi-agent orchestration and governance.
Elevate team technical excellence by setting standards, mentoring engineers, and codifying reusable playbooks.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture where technology and talent are unstoppable.
Lead hands-on technical implementation of ServiceNow AI capabilities, including configuration and solution development.
Deliver technical demonstrations and proof-of-value engagements showcasing AI portfolio.
Partner with strategic customers to pilot and scale emerging AI technologies.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent collaborate.
Own the design and delivery of ServiceNow's ITSM and ITOM products in a live production environment, measuring performance and influencing product direction.
Act as the voice of the customer from inside, partnering with Product Management to evaluate new capabilities and document gaps.
Drive the solution from discovery through engineering delivery, and measure adoption to iterate on results.
ServiceNow provides an AI platform that automates workflows for businesses, serving 85% of the Fortune 500. It is a large company with a culture focused on AI innovation and empowering employees to focus on meaningful work.
Own the roadmap, vision and requirements for conversational AI features.
Turn customer feedback into product improvements and roadmap priorities.
Guide product strategy to grow to $10B+ in revenue.
ServiceNow provides an AI platform that automates workflows and helps businesses operate more efficiently. It serves a large portion of the Fortune 500 and fosters an AI-native culture focused on innovation.
Manage ServiceNow Platform Operations for a Federal Agency, ensuring delivery, staffing, and performance.
Coordinate multi-vendor dependencies, transition, and governance, while balancing urgent restoration and committed delivery.
Oversee service-performance governance, capacity planning, and evidence-based reporting using ServiceNow.
NetImpact Strategies is a digital transformation consultancy for the Federal Government, delivering solutions in strategic consulting, process automation, cloud, DevSecOps, data, and cyber security. The company has over a decade of experience and has been recognized as a Top Workplace by The Washington Post in multiple years.
Lead end-to-end services delivery from scoping to adoption, ensuring faster time-to-value and predictable deployment.
Build a technically capable services organization that independently delivers repeatable enterprise implementations and AI/agent deployments.
Own services economics, capacity planning, and managed services development to drive revenue and margin.
Resilinc is a supply chain risk management company using agentic AI to help global enterprises predict disruptions and act in real time. They are a fully remote, mission-led team backed by Vista Equity Partners, with a collaborative culture focused on meaningful work.
Design and optimize scalable ServiceNow solutions aligning with business needs.\n- Lead ServiceNow implementations, including technical planning and phased deployments.\n- Integrate ServiceNow with external systems, ensuring secure data flow.
LightFeather delivers innovative, mission-critical solutions to make a real difference. We are a purpose-driven team of experts working on diverse, meaningful projects.
Own the end-to-end development and maturity of the ServiceNow platform across the organization.
Design, develop, and deploy ServiceNow solutions including ITSM, HAM/SAM, ITOM, and integrations.
Partner with stakeholders to drive process efficiency, automation, and user adoption.
AEVEX supports the U.S. national security mission by providing full-spectrum aviation, remote sensing, and analysis solutions. The company has major offices in California, Florida, North Carolina, Ohio, and Virginia and offers a comprehensive benefits package.
Drive a programmatic approach to enablement for global People Enablement Centers, leveraging the ServiceNow AI platform.
Design and execute a global training strategy supporting the full employee lifecycle, in partnership with PEC management.
Own new-hire onboarding programs and monthly quality audit programs to improve service delivery consistency.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. With over 7,700+ customers and a reputation as a FORTUNE 100 Best Company to Work For, they foster an AI-native culture where technology and talent are unstoppable together.
Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end UI.
Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments.
Codify reusable assets like libraries, prompts, and scaffolds to accelerate future engagements.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Administer and optimize Rocketlane PSA as the operational owner for configuration, project setup, and workflow hygiene.
Lead resource management with staffing, capacity planning, and subcontractor coordination for delivery operations.
Build operational reporting and dashboards for delivery health, utilization, and partner performance.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Drive high-complexity transformations in strategic accounts, aligning ServiceNow teams with customer objectives and governance frameworks.
Proactively identify pipeline opportunities through product road mapping and adoption analysis, providing prescriptive guidance.
Forge C-suite relationships to increase satisfaction and retention, leading strategic oversight and risk mitigation.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Own end-to-end delivery of high complexity Agentic AI deployments for enterprise customers.
Manage scope, schedule, budget, risk, and quality for assigned projects.
Act as the primary delivery contact for customer sponsors and stakeholders.
Parloa makes every customer conversation effortless using agentic AI. They have powered over one billion interactions for global enterprise brands and are backed by investors like General Catalyst.
Own operational execution of the AMS partner portfolio and co-sell motion.
Lead partner business reviews and remove execution blockers.
Coordinate with sales, delivery, operations, and partner teams to align portfolio execution with business needs.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. We're building an AI-native culture where technology and talent are unstoppable together.
Lead the design vision and team redefining IT Service Management for the AI era.
Champion a design culture rooted in trust, craft excellence, and extreme ownership.
Mentor and develop a 20+ person design team across Incident, Problem, and Change Management pillars.
ServiceNow provides an AI platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture focused on putting AI to work for people.
Assess adoption barriers and work with customers to address key concerns and obstacles.
Develop execution plans to drive continued adoption and improve overall satisfaction.
Coordinate across ServiceNow teams and escalate issues to executives as needed.
ServiceNow provides an AI platform that automates workflows and enables business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture with a large global workforce, emphasizing innovation and collaboration.
Draft executive briefing packs, partner narratives, and board-ready slides for senior audiences.
Own deck development and maintain reusable asset libraries under GPC brand standards.
Run the operating cadence for the Office of GPC, coordinating cross-functional workstreams.
ServiceNow is the AI control tower for business reinvention, connecting any AI, data, and workflow to help organizations work smarter. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.
Lead end-to-end planning and execution for Tier 1 and Tier 2 product launches and strategic market activations.
Orchestrate cross-functional teams across Product Marketing, Product Management, Brand, Communications, Sales Enablement, and more.
Drive executive readiness reviews, manage risks, and lead launch-day command center activities.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflows. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.
Own end-to-end launches for AI Control Tower, from planning to execution, partnering with product, comms, and campaigns.
Drive web and digital presence, shaping how AICT appears on servicenow.com and across digital properties.
Translate a technical, fast-evolving product into a clear story for governance, security, and IT leaders.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows for 85% of the Fortune 500. With a culture of flexibility and trust, we're building an AI-native environment where technology and talent are unstoppable together.
Own end-to-end feature delivery: design, build, test, and ship ITSM + AI/ML solutions.
Support and troubleshoot customer issues; drive root-cause analysis and fixes.
Mentor junior developers and become the go-to person for ITSM + AI domain knowledge.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together, and is committed to putting AI to work for people.