Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software, helping organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. The company is a growing, vibrant, and successful organization with nearly 100% customer satisfaction and 97% annual renewal rate, fostering an inclusive culture with employee resource groups and a focus on work-life balance.
Lead the EMEA Customer Success Management and Architecture and Customer Success Engineering organizations to drive customer adoption, outcomes, and platform value.
Set the regional customer-success strategy, define engagement models, and ensure operational excellence across forecasting, customer health, and performance reviews.
Build and develop an exceptional team, partner with Sales, Product, and other functions to deliver consistent customer experiences and measurable business outcomes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture driven by values, continuous knowledge exchange, and AI integration.
Own end-to-end partner lifecycle management for Wipro, including joint business planning, GTM execution, and performance tracking.
Drive partner pipeline development and deal progression in close collaboration with field sales, focusing on NNACV targets.
Operate cross-functionally with Product Group, Field Sales, Enablement, Marketing, and Technical Partner Advisors to activate Wipro for key opportunities.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow. Serving 85% of the Fortune 500, we foster an AI-native culture where technology and talent are unstoppable together.
Drive high-complexity transformations in strategic accounts, aligning ServiceNow teams with customer objectives and governance frameworks.
Proactively identify pipeline opportunities through product road mapping and adoption analysis, providing prescriptive guidance.
Forge C-suite relationships to increase satisfaction and retention, leading strategic oversight and risk mitigation.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Own the market narrative, positioning, and messaging for the Customer Excellence portfolio and value realization strategy.
Build seller enablement, market intelligence, and operational frameworks to scale adoption and growth.
Partner across Product, Services, Sales, and Marketing to drive alignment and influence senior leaders.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together, freeing people from busywork to focus on meaningful work.
Own commercial performance and drive customer outcomes for a portfolio of high-value manufacturing accounts.
Engage as a strategic advisor to C-suite executives, co-developing digital transformation strategies with ServiceNow as the platform partner.
Translate customer priorities into a phased ServiceNow roadmap, ensuring value realization through adoption and measurable business outcomes.
ServiceNow provides an AI platform for business reinvention, helping organizations automate workflows and drive digital transformation. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Own a portfolio of 8-10 strategic enterprise customers with extreme ownership of outcomes.
Build trusted advisor relationships with CIO and CISO, driving value realization through Success Plans.
Ensure renewal predictability by proactively managing risk and coordinating cross-functional resources.
Veza is the pioneer in identity security, providing an Access Graph platform to manage identity permissions across SaaS, cloud, on-prem, and custom applications. Now part of the ServiceNow family with over 30 billion access permissions under management, Veza offers the scale of an enterprise platform company while maintaining a security innovator's mission-driven focus.
Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Provide customer success and support to SMB and MME customers, resolving inquiries and ensuring value realization.
Leverage AI and automations to surface actionable customer insights at scale.
Collaborate across teams to drive revenue and retention through proactive engagement strategies.
Ada is an AI customer service company that makes customer service extraordinary for everyone. They have powered over 5.5 billion interactions for leading brands, backed by over $250M in funding from tier-one investors.
Drive post-sales success by aligning ServiceNow offerings with customer goals and fostering C-level relationships.
Collaborate with Account Executives to create integrated pre- and post-sales strategies for long-term customer value.
Mitigate risks, drive value realization, and meet KPIs such as adoption, renewals, and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500® work smarter and serves a global customer base. It is an AI-native culture with a focus on technology and talent.
Full commercial accountability for retention, renewals, and expansion for top-tier enterprise accounts.
Navigate large, siloed enterprise organizations to secure executive buy-in and drive program execution.
Serve as the primary executive-facing leader, translating complex AI capabilities into compelling business-value narratives.
Netomi is a leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines, MetLife, MGM, and United. Backed by WndrCo, Y Combinator, and Index Ventures, the company helps enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Own and scale strategic relationships with global SI, consulting, and implementation partners.
Guide partners through complex enterprise AI and CX transformation programs, managing risks and escalations.
Drive operational rigor through governance structures, success metrics, and executive reviews.
Parloa's mission is to make every customer conversation effortless using agentic AI. They have powered over one billion interactions for enterprise brands and are backed by leading investors, scaling rapidly with a culture of ownership.
Acts as a strategic advisor to enterprise customers, solving complex Atlassian ecosystem challenges and driving adoption.
Leads diagnosis, system stability improvements, and scalable solution design across customer environments.
Coaches Managed Services teams and collaborates across Sales, Delivery, and Consulting to raise delivery standards.
Valiantys helps enterprises transform work through consulting, enterprise service management, and engineering productivity. It offers an international, multicultural environment with flexible working and a people-centric culture.
Provide program management practices to drive rigorous project execution throughout the project lifecycle.
Manage cross-functional projects and senior-level executives to ensure exceptional customer experience.
Drive collaboration and efficient decision-making between internal and external stakeholders.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Own the Customer Zero program end-to-end, setting roadmap and outcomes for running Celigo on Celigo.
Drive internal adoption of Celigo's AI-powered platform and feed product insights back into the roadmap.
Be the external face of Celigo's internal use, enabling Sales and Marketing with reference stories.
Celigo is a modern Integration and Automation Platform (iPaaS) that empowers companies to integrate, automate, and optimize processes with AI-driven technology. It is a high-growth, inclusive, remote-first company known for its collaborative culture and recognition as a Gartner Customers' Choice.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Lead operational execution of pricing proposals and new commercial models from approval through launch.
Translate new offers into clear business requirements for product setup, pricing, quoting, and entitlement systems.
Drive productivity improvements for commercial operations using AI and citizen-developed capabilities.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform that brings together any AI, data, and workflow. The company fosters an AI-native culture where technology and talent are unstoppable together, driving business transformation.
Lead global SI partnership strategy, executive alignment, and joint business planning to drive revenue.
Drive sell-to, sell-with, and sell-through motions to accelerate new and net annual contract value.
Collaborate with cross-functional teams and partner leadership to ensure operational rigor and growth.
ServiceNow is an AI platform company that helps businesses automate workflows and drive digital transformation with AI, data, and integrations. It serves 85% of the Fortune 500 and fosters an AI-native culture focused on innovation and talent.
Lead the end-to-end build of AI-enabled solutions on the Now Platform, including Now Assist skills and AI Agents.
Guide development activities, mentor junior developers, and partner with architects to shape complex agentic solutions.
Lead AI enablement across product suites and translate business outcomes into secure, measurable AI capabilities.
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery. They prioritize creating a culture of belonging and are an equal opportunity employer.
Manage a portfolio of enterprise partners, serving as their trusted advisor and driving strategic account growth.
Drive deep adoption of Plooto across firm leadership and client base to maximize platform value.
Identify and close upsell and cross-sell opportunities while leading executive business reviews and expansion planning.
Plooto is a Canada-born fintech company that makes payments secure and stress-free for small and mid-sized businesses. The team values integrity, agility, and heart, and is scaling its operations.