Principal Customer Success Executive - Manufacturing Vertical

What You Get to Do in This Role:

• Own account-level commercial performance, driving GRR, NRR, and renewal outcomes through proactive risk management and expansion.
• Engage at the executive level as a strategic advisor, building trusted relationships with C-suite and senior IT stakeholders.
• Translate customer strategy into a ServiceNow roadmap, connecting platform capabilities to measurable business outcomes.

Qualifications:

• 10–15 years of experience in management consulting, enterprise SaaS, or senior customer success roles.
• Proven ability to operate as a primary post-sales customer executive with ownership of commercial outcomes and adoption.
• Executive presence and C-suite engagement skills, with a track record of co-developing digital transformation strategies.

Additional Information:

• Work persona is flexible or remote, with travel to strategic customer sites as required.
• ServiceNow is an equal opportunity employer, committed to diversity and inclusion.