Customer Success Manager, Principal
Remote regions
GlobalBenefits
Unlimited PTO
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Role Summary:
- Under the leadership of the Director of Customer Success Management, the Principal Customer Success Manager supports the CSM team, critical to ARR growth and retention.
- Responsible for customer advocacy, account management, and churn prevention.
Key Responsibilities:
- Lead executive-level customer engagement across strategic accounts, establishing trusted advisor relationships.
- Own the post-sale customer lifecycle including account transitions, governance, success planning, and expansion.
- Drive customer adoption and business transformation through change management practices.
Why Join Velotic:
- Velotic is uniquely positioned at the intersection of industrial operations, advanced connectivity, and AI.
- Shape culture and growth from day one with flexible work arrangements and discretionary time off.
- Competitive benefits and long-term impact on global manufacturing innovation.
Velotic
Velotic is a newly-formed independent software company with a pure-play focus on industrial operations, uniting ThingWorx, Kepware, and Proficy portfolios to transform manufacturing. With $350M annual revenue and a global footprint, the company is one of the largest independent software firms in industrial operations, defined by a culture of ambition, authenticity, speed, and teamwork.