Lead executive-level customer engagement across strategic accounts, establishing trusted advisor relationships to drive long-term value.
Own the post-sale customer lifecycle including account transitions, governance programs, success planning, risk management, and expansion.
Drive customer adoption and business transformation through change management, ensuring alignment between customer objectives and solution realization.
Drive ARR growth and retention by owning customer advocacy, executive relationships, and account management.
Partner cross-functionally with Sales, Product, and Support to serve as a customer advocate and improve processes.
Analyze data to provide insights, drive KPIs, and ensure compliance with company standards.
Velotic is a newly-formed independent software company focused on industrial operations, combining ThingWorx, Kepware, and Proficy portfolios. With $350M annual revenue and a global footprint, it is one of the world's largest independent software companies in industrial manufacturing, driving AI-powered automation and data connectivity.
Manage Samsara's largest enterprise accounts to drive adoption and maximize long-term value from the platform.
Lead strategic customer engagements, define success plans, and orchestrate executive business reviews.
Influence internal roadmaps across Product, Finance, and Support to drive customer initiatives.
Samsara is a public company that provides a Connected Operations Cloud platform to help organizations leverage IoT data for safety, efficiency, and sustainability. The company has a global team and emphasizes a culture of customer success, long-term thinking, and inclusivity.
Ensure customer success by driving full value realization of the platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, with a diverse team making a global impact each day.
Own a portfolio of 8-10 strategic enterprise customers, driving customer outcomes and executive engagement.
Build and govern multi-year success plans, translating product capabilities into quantified business impact.
Ensure renewal predictability with no late-stage surprises, proactively identifying and mitigating risk.
Veza is a pioneer in identity security, providing an Access Graph platform to map identity ecosystems. Founded in 2020 and now part of ServiceNow, it offers the scale of an enterprise platform with the mission-driven focus of a security innovator.
Partner with customers to maximize platform value through AI adoption and measurable business outcomes.
Own a portfolio of enterprise accounts, driving retention, expansion, and executive engagement.
Leverage data and AI insights to proactively manage risks, opportunities, and customer success.
Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises like Databricks, SAP, and Verizon, with a customer-first culture focused on AI-driven value.
Lead and support a regional team of Customer Success Managers in post-sales customer engagement, driving growth and retention across strategic accounts.
Drive post-sales commercial performance by equipping CSMs to identify expansion opportunities and execute value-based renewals.
Act as the voice of the customer, translating feedback into recommendations for internal teams and championing advocacy programs.
G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.
Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.
CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.
Manage a portfolio of strategic accounts, driving retention and growth through strong relationships.
Oversee contract renewals, pricing, and negotiations, identifying upsell and cross-sell opportunities.
Collaborate with sales and customer success to ensure a seamless customer experience.
Lightcast is a global leader in labor market insights, helping organizations understand and leverage workforce data. With offices in the US, UK, Europe, and India, the company values diversity and encourages authenticity.
Own the customer's post-sales journey end to end, building executive relationships and driving renewals and expansion.
Translate customer goals into a platform roadmap tied to measurable business outcomes with a discovery-first mindset.
Support delivery governance on multi-track programs, leveraging AI and best practices to drive durable customer satisfaction.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company builds an AI-native culture where technology and talent are unstoppable together, with a global workforce.
You own a portfolio of customer accounts as their primary point of contact throughout the customer lifecycle.
You manage the renewal process end-to-end with accurate forecasting and on-time renewals.
You identify and drive upgrade and expansion opportunities within your book of business.
EasyLlama is on a mission to end checkbox compliance by reinventing compliance training with engaging, bite-sized, mobile-first learning. We are a bootstrapped, profitable company trusted by over 6,000 organizations, including Shake Shack and Sephora, and recognized on the Inc. 5000 list with a 96% G2 rating.
Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.
Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.
Partner with top customers to drive safety, efficiency, and sustainability using IoT solutions.
Orchestrate executive reviews and workshops to align goals and optimize operations.
Collaborate cross-functionally with Sales, Support, and Product teams to deliver customer success.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, Samsara fosters a culture of innovation and collaboration, supporting a globally distributed team with a focus on long-term impact.
Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.
They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.
Serve as primary post-sales point of contact for industrial clients, driving adoption and satisfaction.
Develop deep understanding of Dragos’ OT cybersecurity offerings to align solutions with customer goals.
Own customer success plans, conduct business reviews, and collaborate with sales and engineering teams.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems. The remote-first mission-driven team across North America, Europe, Middle East, and APAC is built on authenticity, transparency, and trust.
Drive tangible value and ROI for Sitetracker customers, directly contributing to their retention and growth.
Own strategic relationships with enterprise customers, developing comprehensive success plans that articulate business value.
Proactively assess customer health, diagnose issues, and collaborate cross-functionally to prevent churn and enhance experience.
Sitetracker provides software solutions for managing infrastructure projects, helping customers track and optimize their deployments. The company fosters a high-performing, dynamic culture with a focus on customer success and growth.
Drive customer success and value realization for enterprise clients, ensuring adoption and measurable outcomes.
Act as a trusted advisor guiding AI-driven transformation and building strong stakeholder relationships.
Identify and drive expansion opportunities across new use cases and automation initiatives.
Parloa makes every customer conversation effortless through agentic AI for customer experience. We have powered over one billion interactions and are backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, with a culture of fast execution and direct feedback.
Serve as the customer's advocate and trusted advisor, bridging between Aidoc and customers to ensure positive experiences.
Lead value demonstration by performing data analysis and presenting insights to customers.
Drive product enhancements by representing the customer perspective and working cross-functionally with internal teams.
Aidoc is the market leader in healthcare AI, supporting nearly 50 million patients each year. We are a remote-first team of over 500 global employees, committed to improving healthcare through innovation.
Ensure ongoing success and value realization for enterprise customers using Resident Consultant services.
Define and execute long-term strategies to scale the team and support excellent service.
Hire, develop, and lead an inclusive, high-performing team while championing Samsara's cultural principles.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a public company with a global team, they foster a culture of ownership, inclusion, and growth.
Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.