Source Job

• Own customer outcomes and ensure each customer receives value from Cyara's solutions throughout their lifecycle.
• Build adoption and value plans with customers to set a long-term vision for success and growth.
• Identify new opportunities within existing customer base and grow revenue through cross-sell and upsell.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across channels. They have a global team that values curiosity, collaboration, and continuous learning, with a culture centered on innovation and trust.

• Maintain active account plans for all assigned enterprise customers, including documented stakeholder lists and success plans.
• Deliver agreed customer engagement and review cadences, including quarterly business reviews and health scoring.
• Proactively identify, mitigate, and manage churn risks across your portfolio of strategic customers.

Xplor Technologies provides vertical software, embedded payments, and AI-powered capabilities to help businesses in various industries simplify operations and elevate customer experiences. The company serves over 130,000 businesses in 72+ countries and fosters a culture guided by five core values: Find a better way, Do the right thing, Say it straight, Win together, Own the outcome.

• Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
• Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
• Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.

Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.

• Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
• Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
• Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.

The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.

• Own a portfolio of Enterprise accounts and build proactive, outcome-driven strategies that deliver measurable value for retention and expansion.
• Collaborate with your Sales counterpart to co-create SMART goals and track progress rigorously, demonstrating quantified impact.
• Identify risks early through engagement signals and develop mitigation plans in partnership with the account team.

Conga provides commercial operations software to unify pricing, quoting, contracting, and rebates so companies run as connected, smarter businesses. With over 10,000 customers, including more than half of the Fortune 100, Conga fosters a community where colleagues thrive and innovation is encouraged.

• Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
• Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
• Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.

Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.

• Drive tangible value and ROI for Sitetracker customers, directly contributing to their retention and growth.
• Own strategic relationships with enterprise customers, developing comprehensive success plans that articulate business value.
• Proactively assess customer health, diagnose issues, and collaborate cross-functionally to prevent churn and enhance experience.

Sitetracker provides software solutions for managing infrastructure projects, helping customers track and optimize their deployments. The company fosters a high-performing, dynamic culture with a focus on customer success and growth.

• Serve as the customer's advocate and trusted advisor, bridging between Aidoc and customers to ensure positive experiences.
• Lead value demonstration by performing data analysis and presenting insights to customers.
• Drive product enhancements by representing the customer perspective and working cross-functionally with internal teams.

Aidoc is the market leader in healthcare AI, supporting nearly 50 million patients each year. We are a remote-first team of over 500 global employees, committed to improving healthcare through innovation.

• Build meaningful relationships with Mid-Market customers through engaging emails, calls, and in-person meetings.
• Partner with customers to develop plans that align with their long-term goals and drive adoption.
• Manage key metrics around adoption, retention, growth, and advocacy to achieve team goals.

Loopio is a remote-first workplace that unleashes learning and growth opportunities for its employees. They foster a supportive culture that values teamwork, curiosity, and innovation.

• Lead a high-performing CSM team, providing coaching and driving team OKRs.
• Oversee a complex enterprise book of business, building scalable CS methodologies.
• Manage C-level relationships and partner cross-functionally to deliver customer outcomes.

Atlassian creates collaboration software like Jira, Confluence, and Loom that help teams unleash their potential. They are a global, inclusive company with thousands of employees and a culture that values diverse perspectives and continuous learning.

• Partner with customers to maximize platform value through AI adoption and measurable business outcomes.
• Own a portfolio of enterprise accounts, driving retention, expansion, and executive engagement.
• Leverage data and AI insights to proactively manage risks, opportunities, and customer success.

Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises like Databricks, SAP, and Verizon, with a customer-first culture focused on AI-driven value.

• Lead and develop Customer Success, Implementation, and Operations teams to drive customer adoption and retention.
• Oversee implementation experience and use data to identify trends and improve customer outcomes.
• Partner cross-functionally to represent the customer perspective and build a high-performance culture.

Cardata provides automated software and services for vehicle reimbursement programs. They are a small, driven team focused on growth and impact.

• Own the ongoing relationship with an assigned portfolio of Strategic and Scale accounts, being the primary point of contact.
• Monitor usage, sentiment, and health signals, keeping CRM data current and flagging risks and opportunities early.
• Develop commercial awareness and escalate churn risks or expansion potential to the relevant Account Executive or Head of Customer Success.

Sedna builds an AI-powered platform to make global trade more efficient, transparent, and sustainable. They are a growing company focused on transforming global trade with a collaborative and innovative culture.

• Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
• Build executive relationships and drive strategic account success plans.
• Collaborate with internal teams to mitigate risks and secure renewals and expansion.

Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.

• Act as the primary regional point of contact for customer marketing, partnering daily with Field Marketing, Sales, and Customer Success to deliver programs.
• Localize and execute global customer marketing initiatives in-region, including user groups, customer stories, speaker placements, and advisory boards.
• Drive commercial outcomes by tying every event and program to expansion pipeline, reference creation, and executive champion activation.

Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents to automate tasks and uncover insights. As a tech company with a human story, it fosters an inclusive culture where diverse perspectives drive impact.

• Manage and retain a book of customers under $20-30k ARR, driving adoption through playbooks and proactive outreach.
• Build strong relationships with stakeholders, identify risks using health analytics, and deliver personalized recommendations.
• Meet or exceed quarterly ARR retention and expansion quota targets, documenting progress and managing escalations.

Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.

• Lead the strategic segment customer success vision and execution across a high-performance team.
• Drive cross-functional collaboration with Sales, Services, Product, and R&D to deliver outstanding outcomes.
• Own key metrics including NPS, CSAT, retention, account P&L, and customer health scores.

NiCE Ltd. provides software products for customer experiences, fighting financial crime, and ensuring public safety. The company serves 25,000+ global businesses including 85 of the Fortune 100, with over 8,500 employees across 30+ countries, and is known for innovation in AI and cloud.

• Manage a team of up to 5 CSMs while carrying your own portfolio of complex, high-value accounts.
• Serve as a mentor and escalation resource, providing coaching on account strategy, renewals, and customer conversations.
• Partner with the VP to develop playbooks, improve processes, and ensure team-wide consistency in customer success practices.

Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting major health systems and suppliers to help patients get life-saving products at home. The company has connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients, and operates as a remote-first organization.

• Ensure customer success by driving full value realization of the platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.

Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, with a diverse team making a global impact each day.

• Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
• Develop strategic account plans and build strong customer relationships to ensure success.
• Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.