Customer Success Manager Enterprise

About the opportunity:

• Join our Education team as a Customer Success Manager (Enterprise) in Melbourne, Australia to make a real impact every day.
• Reporting into the Director of Customer Success Account Management, you will help strengthen partnerships between Xplor Education and early childhood education providers.

Responsibilities:

• Maintain active account plans for all assigned enterprise customers, including documented stakeholder lists and success plans.
• Deliver agreed customer engagement and review cadences, including quarterly business reviews and health scoring.
• Proactively identify, mitigate, and manage churn risks across your portfolio of strategic customers.

Qualifications:

• 5+ years of experience in Customer Success, Account Management, or similar customer-facing role.
• Proven experience managing complex customer relationships and multiple stakeholders.
• Strong commercial acumen with a track record of leading contract renewals and negotiating outcomes.

Benefits:

• Paid Parental Leave benefit programs.
• #GiveBackDays – 3 extra days off to volunteer and give back to your local community.
• Access to free mental health support and flexible working arrangements.