Enterprise Customer Success Manager

Lyrebird

Remote regions

Australia

Benefits

14w maternity 4w paternity

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About Us:

  • Every day in Australia, 10 people die from preventable medical errors, and Lyrebird fixes that by turning clinical conversations into accurate notes automatically.
  • We're Series A-backed and growing fast across Australia, the UK, and Asia, with a mission to reduce clinician burnout and improve patient care.

What You'll Do:

  • Own a portfolio of enterprise healthcare accounts from onboarding to renewal, driving value realization at every stage.
  • Lead renewal and expansion conversations independently, including negotiation and contracting.
  • Analyze adoption data to surface upsell opportunities and intervene on risk before churn.

What You'll Bring:

  • A proven track record of owning the full commercial lifecycle in enterprise B2B, including renewals and multi-stakeholder negotiations.
  • Analytical rigor to assess account health and translate data into commercial action plans.
  • Experience working in or closely with the healthcare sector, with credibility to engage C-suite and clinical leaders.

Lyrebird

Lyrebird turns real clinical conversations into accurate medical notes to reduce preventable errors. It is a Series A-backed startup growing fast across Australia, the UK, and Asia, committed to clinician well-being and diversity.

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