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About the role:
- As a Senior Enterprise Engagement Manager, you will drive customer success and value realization.
- You will guide organizations from implementation through adoption and expansion.
- You will partner with leading enterprises on AI and CX transformation.
Areas of ownership:
- Customer Success & Value Realization: Own the end-to-end customer journey post-sale.
- Strategic Advisory: Act as a trusted advisor to enterprise clients.
- Account Growth & Expansion: Identify and drive expansion opportunities.
Who you are:
- 4+ years of experience in Customer Success, Consulting, or Account Management.
- Proven ability to drive strategic value in complex organizations.
- Native or bilingual in German, and fluent in English.
Parloa
Parloa makes every customer conversation effortless through agentic AI for customer experience. We have powered over one billion interactions and are backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, with a culture of fast execution and direct feedback.