Own commercial performance and drive customer outcomes for a portfolio of high-value manufacturing accounts.
Engage as a strategic advisor to C-suite executives, co-developing digital transformation strategies with ServiceNow as the platform partner.
Translate customer priorities into a phased ServiceNow roadmap, ensuring value realization through adoption and measurable business outcomes.
ServiceNow provides an AI platform for business reinvention, helping organizations automate workflows and drive digital transformation. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Ensure customer success by driving full value realization of the Segment platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Cultivate strong relationships with executive stakeholders to drive engagement and identify growth opportunities.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first with a strong culture of connection and global inclusion.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Act as a strategic customer success manager for HPE's as-a-service portfolio, driving onboarding, adoption, and upsell/cross-sell opportunities.
Build and maintain strong senior-level customer relationships, develop success plans, and serve as a trusted advisor throughout the digital transformation journey.
Collaborate with sales specialists and cross-functional teams to accelerate solution consumption and deliver measurable business value.
Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud. With a workforce of tens of thousands, the company fosters a culture of inclusion, flexibility, and bold innovation.
Own the market narrative, positioning, and messaging for the Customer Excellence portfolio and value realization strategy.
Build seller enablement, market intelligence, and operational frameworks to scale adoption and growth.
Partner across Product, Services, Sales, and Marketing to drive alignment and influence senior leaders.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together, freeing people from busywork to focus on meaningful work.
Lead a team of 10–15 Solution Architects and Consultants in delivering high-quality CRM implementations.
Develop and execute the Americas CRM&I business plan, including growth strategy and delivery scoping.
Provide business and technical leadership in billable roles, managing hiring, enablement, and cross-functional partnerships.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform that brings together any AI, data, and workflow. The company serves a global clientele and fosters an AI-native culture where technology and talent are unstoppable together.
Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.
Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.
Own account growth, executive relationships, and delivery quality for assigned strategic accounts, converting isolated engagements into multi-domain transformation programs.
Build and maintain account strategy, stakeholder maps, and opportunity priorities while orchestrating cross-functional teams around one integrated client experience.
Lead complex, multi-workstream programs with governance, risk management, and value realization, ensuring delivery quality and financial performance.
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to clients. They employ more than 1,200 people across the United States and foster a culture that combines a startup spirit with scalable business growth.
Drive go-to-market strategies for the PM product portfolio, engaging with strategic customers and designing sales plays to maximize pipeline and revenue.
Scale CIO plays and readiness programs across AMS, EMEA, APAC, and Japan, ensuring consistent field enablement.
Collaborate with product and marketing teams to refine messaging, pricing, and packaging, and support high-impact deals and partner co-sell strategy.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter and faster. The company fosters an AI-native culture with 22,000+ employees and a flexible, collaborative environment.
Provide program management practices to drive rigorous project execution throughout the project lifecycle.
Manage cross-functional projects and senior-level executives to ensure exceptional customer experience.
Drive collaboration and efficient decision-making between internal and external stakeholders.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Manage enterprise customer accounts as a trusted advisor in the e-learning space, driving renewals, upsells, and customer satisfaction.
Deliver strategic presentations, executive business reviews, and build success plans to ensure customer retention and growth.
Collaborate with internal teams including Support, Curation, and Sales, using Salesforce and Gainsight to track activities and forecasts.
OpenSesame is a trusted partner for workforce reinvention in the age of AI, delivering integrated software, curated content, and expert services. The company is remote-first, values diversity and inclusion, and uses AI tools daily, with a culture of self-starters and continuous learning.
Manage a team of Customer Success Managers across the Americas region.
Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
Serve as the primary liaison for clientele, ensuring satisfaction and value realization.
Cyberint is a market leader in External Risk Management, helping organizations accelerate detection, response, and remediation of external threats. The company was recently acquired by Check Point, which has been recognized as one of the World's Best Companies and Best Places to Work for five consecutive years.
Manage client relationships and act as a trusted advisor, ensuring mutual success between clients and Hitachi Solutions teams.
Drive digital transformation opportunities by understanding client goals, pain points, and strategic objectives, and oversee solution delivery.
Serve as a single point of accountability for customer satisfaction, financial commitments, and key performance indicators for large strategic accounts.
Hitachi Solutions is a global Microsoft solutions integrator focused on delivering industry-focused digital transformation solutions. With over 3,000 team members across 14 countries, they maintain a strategic relationship with Microsoft and emphasize innovation and client partnership.
Manage and grow relationships with strategic enterprise customers, serving as a trusted advisor to drive retention, adoption, and revenue growth.
Lead Executive Business Reviews and strategic planning sessions to align solutions with customer objectives and identify expansion opportunities.
Analyze customer performance data to develop actionable recommendations and influence cross-functional teams to improve business outcomes.
Our partner is a global commerce technology company that enables enterprise customers to achieve measurable business outcomes. They foster a collaborative environment focused on innovation, accountability, and teamwork.
Own the scaled customer success motion end-to-end, including strategy, execution, and team leadership.
Design data-driven customer journeys with segmentation, health scoring, and automated playbooks for high-volume accounts.
Manage and develop a team of six Scaled CSMs through coaching, reviews, and process improvements.
Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform that provides grant management software for nonprofits. With over 5,500 customers including organizations like the San Diego Zoo, they have facilitated over $1 billion in grants and maintain a strong customer love and an inclusive culture.
Lead and develop a high-performing Customer Success team to drive retention and expansion.
Own team-level GRR, NRR, and expansion targets with real-time visibility into pipelines.
Coach CSMs on account strategy, risk mitigation, and consistent execution of playbooks.
Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators who foster a culture of partnership and growth.
Lead and scale the Customer Success organization, defining strategy and operating model across multiple product lines.
Personally manage complex enterprise renewals and expansions, including negotiations and executive-level customer relationships.
Leverage AI and automation to enhance customer insights, forecasting, and team productivity.
This company is a technology organization focused on customer success solutions within the SaaS and field service management space. They offer a collaborative and supportive team environment with opportunities for leadership growth and professional advancement.
Lead a high-performing onboarding team, setting clear expectations and coaching for consistent results.
Own the end-to-end onboarding experience, driving software adoption and payments utilization.
Design and optimize onboarding playbooks, enablement programs, and operational workflows.
Our partner is a fast-growing vertical SaaS company that provides software solutions for customer onboarding and payments. They operate as a remote-first organization with a focus on innovation, growth, and team development.
Own end-to-end customer relationships for Signifyd's most complex accounts, ensuring seamless onboarding and strategic alignment.
Identify and build deep relationships with senior stakeholders to develop long-term growth plans and drive collaboration.
Leverage platform knowledge and industry trends to deliver optimal outcomes and expand Signifyd's footprint through upsell and cross-sell opportunities.
Signifyd helps merchants grow by building trusted relationships with their customers through advanced fraud prevention technology. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions annually and is driven by a people-focused culture of commitment, empathy, and creativity.