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The Team:
- Work with customers to achieve business outcomes through prescriptive guidance.
- Focus on delivering ServiceNow CRM products (CSM, FSM, Sales CRM) across direct and partner co-delivery models.
- Drive best-practice adoption and platform value realization.
The Role:
- Direct a team responsible for all aspects of timely, high-quality delivery for ServiceNow customers.
- Support service selling motions with accurate scoping and delivery strategy.
- Meet with customer leadership to position Expert Services resources across various delivery models.
Qualifications:
- 8+ years leadership in professional services with roles like Practice Management or Program Management.
- 12+ years consulting experience for global organizations, preferably in CRM implementation.
- Required certifications: Certified ServiceNow Administrator (CSA) and CIS-CSM.
- Up to 25% travel annually.
ServiceNow
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform that brings together any AI, data, and workflow. The company serves a global clientele and fosters an AI-native culture where technology and talent are unstoppable together.