Customer Delivery & Implementation: Own the end-to-end implementation lifecycle from post-sale handoff through go-live, improving time to value through standardized methodologies and governance.
Customer Enablement & Learning: Build the Customer Training Academy and scalable learning journeys across onboarding, administrator readiness, and advanced usage, leveraging AI and automation.
Professional Services & Growth: Lead services with accountability for revenue and profitability, partnering with Sales and Marketing to develop, position, and sell services offerings.

How Success Will Be Measured:

Time to Delivery and Time to Value
Resource utilization and capacity
Professional Services bookings, pipeline, revenue, and attach rate
Customer satisfaction and product adoption
Team productivity and delivery efficiency

What We're Looking For:

10+ years in enterprise SaaS, Professional Services, or customer-facing functions
5+ years leading customer delivery teams
Demonstrated success leading complex SaaS implementations and selling professional services
Strong commercial acumen and experience with pricing models and partnerships

Trackforce

Trackforce provides a leading SaaS platform for physical security workforce management, helping security companies streamline guard force management, improve response times, and reduce costs. With 4,600+ clients across 50+ countries and a growing team of 300+ professionals, they operate as a hybrid and remote team headquartered in Dallas, Texas.

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