Senior Manager of Customer Onboarding

Role Overview:

• This is a senior people-leadership role focused on building and scaling a high-performing customer onboarding organization.
• You will lead onboarding managers and own the quality, execution, and measurable outcomes of the onboarding experience.
• Your work directly influences software adoption, digital workflow competence, and payments utilization.

Key Responsibilities:

• Lead a team of onboarding managers, setting expectations and coaching for high performance.
• Own end-to-end onboarding, ensuring smooth transitions and strong execution.
• Develop and execute strategies to increase software adoption and payments utilization.

What We Look For:

• 6–10 years of SaaS onboarding or customer enablement experience, with at least 3 years managing ICs.
• Proven success in increasing customer adoption and designing onboarding programs.
• Strong project management and cross-functional collaboration skills.

Compensation & Perks:

• Total annual compensation of $100,000–$120,000 USD, plus remote flexibility.
• Opportunity to experiment with AI and automation to improve onboarding efficiency.
• Fast-growing SaaS environment with significant ownership and growth opportunities.