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Key Responsibilities:
- Ensure customer success by driving full value realization of the Segment platform.
- Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
- Cultivate strong relationships with executive stakeholders to drive engagement and growth.
Qualifications:
- 2+ years managing enterprise customers with $200k+ ACV.
- 3+ years in customer-facing roles such as CSM or consulting.
- Proven ability to build relationships across all levels and drive data-driven outcomes.
Compensation and Benefits:
- Competitive salary based on location (range $92k-$122k).
- Healthcare, 401(k), equity, and paid parental leave.
- Generous time off, wellness leave, and a remote-first culture.
Twilio
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first with a strong culture of connection and global inclusion.