Similar Jobs
See allManager - Customer Success
Cordance
US
Customer Success
Leadership
B2B SaaS
Scale Customer Success Manager
Not specified
US
Customer Success
Account Management
Data Analysis
Manager, Customer Success - Upmarket
6sense
US
People Management
Customer Success
SaaS
Senior Manager, Customer Success
Shopmonkey
US
Customer Success
B2B SaaS
Data Analysis
VP, Client Success
Confidential
US
Customer Success
Leadership
Data Analysis
About the role:
- Build and run the scaled Customer Success motion for Instrumentl's growing customer base.
- Report to VP of Customer Success and lead a team of six Scaled CSMs.
- Create data-driven, one-to-many engagement strategies for lower-ACV accounts.
What you'll do:
- Own day-to-day execution of the scaled CS motion with clear goals tied to activation and retention.
- Manage and coach a team of six Scaled CSMs through 1:1s, call reviews, and feedback.
- Build and operate CRM workflows, health scoring, playbooks, and reporting dashboards.
Compensation & Benefits:
- Target salary range $130,000–$160,000 USD base plus equity.
- 100% covered health, dental, and vision insurance for employees (50% for dependents).
- Generous PTO, parental leave, 401(k), home-office stipend, and bi-annual company retreats.
Instrumentl
Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform that provides grant management software for nonprofits. With over 5,500 customers including organizations like the San Diego Zoo, they have facilitated over $1 billion in grants and maintain a strong customer love and an inclusive culture.