Director, Product Design, IT Service Management
Benefits
Unlimited PTO
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Role Overview:
- Lead the design vision for ITSM across the entire market, shaping the future of work at scale with AI-native UX.
- Champion a design culture rooted in trust, craft excellence, and extreme ownership.
Key Responsibilities:
- Devise game-changing design strategy for the ITSM portfolio, redefining the category through AI-native UX.
- Set and elevate the bar on craft excellence across your team, developing talent and fostering mastery.
- Influence product strategy and roadmap decisions as an equal strategic partner with Product and Engineering.
What We’re Looking For:
- 10+ years of Product Design experience with 5+ years of leadership experience.
- Proven track record leading large-scale design transformation across multiple products or platforms.
- Experience integrating AI into work processes and designing for AI-native tools.
Why ServiceNow:
- Join a company serving 85% of the Fortune 500 with an AI platform for business reinvention.
- Work in a flexible or remote environment with a competitive compensation package and benefits.
ServiceNow
ServiceNow provides an AI platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture focused on putting AI to work for people.