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North America Unlimited PTO

  • Lead the design vision and team redefining IT Service Management for the AI era.
  • Champion a design culture rooted in trust, craft excellence, and extreme ownership.
  • Mentor and develop a 20+ person design team across Incident, Problem, and Change Management pillars.

Product Design Leadership AI Integration Human-Centered Design Systems Thinking

20 jobs similar to Director, Product Design, IT Service Management

Jobs ranked by similarity.

North America Canada

  • Lead large cross-product initiatives designing AI-native security experiences.
  • Drive end-to-end user experience and design frameworks for strategic initiatives.
  • Provide strategic direction and leadership for multidisciplinary teams.

ServiceNow provides an AI control tower platform for business reinvention, helping 85% of the Fortune 500 work smarter. With a focus on AI-native culture, they empower employees to make a meaningful impact.

US

  • Define and execute the product vision and strategy for ServiceNow's AI-native experience platform.
  • Lead and mentor a team of Product Management leaders to deliver innovative AI experiences.
  • Partner with executive leaders across Product, Engineering, Design, and Business Units to unify the AI-native experience.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with their AI platform. With a culture of innovation and a focus on freeing people from busywork, they are building an unstoppable combination of technology and talent.

United States

  • Lead a team of 8-12 product designers focused on AI-powered workflows across Product and Revenue lines.
  • Manage design execution for communication, messaging, and automation experiences that power customer engagement.
  • Partner with product, engineering, and data teams to shape roadmaps and improve product outcomes.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment rooted in creativity, collaboration, and impact.

US

  • Define and operationalize a new product commercialization motion for Core Business Workflows, accelerating customer adoption of emerging AI innovations.
  • Build and lead a team of product and AI specialists to identify customer problems, build solutions, and validate business value through proofs of value and innovation workshops.
  • Collaborate with Product Management, Engineering, Sales, and other teams to execute customer innovation initiatives and establish success metrics.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform that brings together any AI, any data, and any workflow. The company fosters an AI-native culture where technology and talent combine, with a global workforce and offices across the US.

$220,000–$275,000/yr
US Canada

  • Lead design across Later's product portfolio, setting design standards, patterns, and processes for cohesive, scalable experiences.
  • Drive AI-native UX workflows and rapid prototyping, using generative AI to accelerate from idea to validated experience.
  • Mentor and elevate a team of UX designers, shifting culture from traditional screen-design to an AI-native, builder-first mindset.

Later is an AI-powered influencer marketing platform trusted by major brands like Nike, Wayfair, Unilever, and Southwest Airlines. With a team of over 100 developers, they foster a culture of rigor, accountability, and collaboration without ego.

North America

  • Design large-scale content architectures and UX systems for diverse audiences including learners, admins, and community members.
  • Lead end-to-end design strategy from narrative development through high-fidelity execution, collaborating with engineering and product management.
  • Synthesize research insights into actionable design direction and advocate for user-centered approaches in a matrixed organization.

We are the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. We foster an AI-native culture with a large global workforce and a focus on innovation.

$228,700–$285,900/yr
US Canada

  • Define and evolve Mercury's interaction philosophy, focusing on AI-native, conversational, and adaptive experiences.
  • Lead, coach, and develop a team of product designers to produce exceptional work and take creative risks.
  • Shape product strategy alongside Product and Engineering, bringing design into ambiguous problems early.

Mercury is a fintech company that provides banking services through partnerships with FDIC-insured banks. The design organization consists of 40+ people who love solving complex problems and are passionate about cultivating and inspiring one another.

APAC

  • Own the design and delivery of ServiceNow's ITSM and ITOM products in a live production environment, measuring performance and influencing product direction.
  • Act as the voice of the customer from inside, partnering with Product Management to evaluate new capabilities and document gaps.
  • Drive the solution from discovery through engineering delivery, and measure adoption to iterate on results.

ServiceNow provides an AI platform that automates workflows for businesses, serving 85% of the Fortune 500. It is a large company with a culture focused on AI innovation and empowering employees to focus on meaningful work.

US Unlimited PTO

  • Lead and evolve a bold, user-centered vision for design and UX across the product portfolio, driving AI-forward strategy.
  • Build, mentor, and grow a team of senior design leaders, and scale the organization in alignment with company growth.
  • Own key metrics tying design and AI initiatives to user satisfaction, adoption, and revenue outcomes.

Smartsheet empowers teams to manage work seamlessly and scale solutions, now uniting human teams with AI agents. They have been in business for over 20 years and foster a culture of innovation, collaboration, and impact.

$221,200–$387,100/yr
North America

  • Shape design strategy for SalesCRM alongside product and engineering leadership
  • Own end-to-end design for complex product areas including CPQ
  • Design with and for AI: conversational interfaces, agentic experiences

ServiceNow is an AI platform that automates workflows and helps businesses work smarter and faster. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable.

Global

  • Lead design strategy and execution for one or more product pillars from discovery through delivery.
  • Partner with product and engineering leaders to define product vision and prioritize opportunities.
  • Raise the quality of multiple teams by mentoring designers and strengthening shared patterns.

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.

$140,000–$160,000/yr
US

  • Own end-to-end design for features across Degreed's learning and skills platform, from problem framing through launch and impact.
  • Extend and maintain Degreed’s design system, evaluating when a new component is warranted versus when an existing one should be reused.
  • Partner with product and tech leads to scope work and define requirements, presenting work in design review and incorporating cross-functional feedback.

Degreed is the leading enterprise learning system for workforce transformation, bringing together everything people need to learn and advance. Named to Fast Company's World's Most Innovative Companies of 2026, Degreed is recognized for its AI-driven approach to closing the human readiness gap.

$199,100–$348,400/yr
North America

  • Own and resolve the most complex agentic AI escalations across the install base, owning path-to-green for at-risk and RED go-lives.
  • Provide consulting-grade technical architecture for agentic solutions covering LLM integration, RAG, multi-agent orchestration, and guardrails/governance.
  • Elevate team technical excellence by codifying escalation playbooks, reference architectures, and diagnostic tooling that scale beyond any one person.

ServiceNow provides an AI platform that serves as the control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent combine, and employs thousands of people globally.

US

  • Define and lead the long-term UX strategy for sustainability management, integrating AI-enabled workflows and design systems.
  • Partner with Product, Engineering, and executive leadership to translate complex business and technical challenges into intuitive enterprise experiences.
  • Coach and develop design leaders while driving measurable UX outcomes and adoption of AI tools across a global design organization.

A partner company focused on sustainability management software for enterprises. They are a high-growth, innovation-focused organization with a collaborative environment and global design leadership.

$221,200–$387,100/yr
North America Unlimited PTO

  • Drive large-scale, cross-functional strategic programs for the APEX organization, operating at the intersection of strategy and execution.
  • Translate ambiguous business objectives into prioritized milestones and deliverables, ensuring accountability and measurable outcomes.
  • Champion AI-native ways of working, using AI tools to accelerate program delivery and synthesize intelligence across workstreams.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. The company fosters an AI-native culture where technology and talent are unstoppable together.

$102,600–$111,240/yr
Global

  • Own the Professional Services product vision, strategy, and multi-horizon roadmap aligned with platform strategy.
  • Lead a prioritized product backlog with dedicated engineering capacity, defining outcomes and success metrics.
  • Act as the vertical authority, engaging with customers, analysts, and cross-functional teams to drive industry-specific capabilities.

Unit4 is an agile, fast-growing Cloud company redefining ERP for mid-market people-centric organizations. With over 40 years of heritage, they employ a global team and foster a culture of trust, autonomy, and innovation.

$221,200–$387,100/yr
North America

  • Lead the Measurement & Modeling team within the UX Research & Insights organization to drive strategic product decisions through data and insights.
  • Define measurement strategies for product spaces, establishing metrics linking product quality and user experience to company outcomes.
  • Build and mentor a high-performing team of researchers, data scientists, and analysts while fostering a culture of innovation and psychological safety.

ServiceNow provides an AI control tower for business reinvention, helping organizations automate workflows and improve productivity. They serve 85% of the Fortune 500 and have a global Experience Team of over 800 UX professionals, fostering a culture of innovation and psychological safety.

EMEA

  • Lead design workshops using the FLIGHT framework to define AI-native reference patterns and set solution standards.
  • Provide expert architecture and AI readiness guidance ensuring partner solutions meet ServiceNow standards for quality, performance, and simplicity.
  • Capture, document, and publish repeatable patterns and design frameworks to scale partner innovation across the ecosystem.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together.

APAC

  • Lead the UX research roadmap for Security and Risk Workflows, prioritizing high-impact initiatives that drive product and business outcomes.
  • Build strong cross-functional relationships with PM, Design, and Engineering to translate research insights into decisions.
  • Establish research quality standards and leverage AI capabilities to enhance team efficiency and innovation.

ServiceNow provides an AI platform that automates workflows, helping 85% of the Fortune 500 improve business operations. With a global Experience Team of over 800 UX professionals and a UXRI organization of 130+ researchers, they foster a culture of innovation and psychological safety.

US Canada

  • Own an AI-native product end to end, from customer problem to launch criteria to production performance.
  • Deploy forward with some of the largest IT organizations, building in their environment and analyzing AI Agent execution logs.
  • Define quality standards for autonomous agents, own outcome metrics, and run design partnerships with enterprises.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better with an AI-native culture. They are a large enterprise company focused on putting AI to work for people through their platform.