Inbound Product Manager, AI Specialists and Voice AI

Role Overview:

• Own an AI-Native product end to end, including strategy, specs, analysis, and launch criteria.
• Work forward deployed: embed with customers, build against their real data, and then generalize insights to thousands of customers.

Key Responsibilities:

• Define what 'good' means for autonomous agents with engineering and the AI Quality CoE, and hold the line on it.
• Coach other product managers and set the bar for AI-native working habits on the team.

Qualifications:

• Eight or more years in product management, with ownership of AI-native products end to end.
• Experience shipping LLM-based products to paying customers and understanding enterprise-grade quality, guardrails, and telemetry.
• Ability to do your own data analysis, document positions clearly, and own outcomes in ambiguous org structures.

Preferred Qualifications:

• Agent evaluation: eval set design, LLM-as-judge, and closing offline-to-production gaps.
• Forward-deployed or embedded delivery experience, voice agents, IT service management, and zero-to-one product experience.
• AI-native working habits with assistants and productivity tools integrated into daily workflows.