Senior Technical Product Manager, IT Service Management
Benefits
4w PTO
Similar Jobs
See allEnterprise Service Management (ESM) Transformation Director
Partner Company
North America
ITSM
Jira Service Management
Staff Technical Product Manager
Oura
US
API Design
AWS
Workato
Principal Product Success Manager - Facilities Management
ServiceNow
North America
ServiceNow
Facilities Management
Agentic AI
Service Delivery Manager
Insentra
Australia
Service Delivery
ITSM
SLA Management
Director, Desktop Support
Healthedge
US
ITIL
AI/ML
ITSM
Role:
- Own ITSM/ESM platforms and lead migration to an AI-native tool.
- Be the employee voice to make service and knowledge experiences easy.
Responsibilities:
- Own catalog, fulfillment, and knowledge governance.
- Set AI agent guardrails and build ESM onboarding for non-IT teams.
Requirements:
- 6+ years in ITSM or internal-tools product roles.
- Deep ITSM, ServiceNow, and AI tool experience.
Oura
Oura makes smart rings and an app that help people understand their readiness, activity, and sleep. The quickly growing health tech company is focused on living its values and supporting employees.