Monitor, analyze, and report SLA, SLO, and KPI performance metrics to senior leadership.
Identify trends, root causes, and risks impacting SLA/SLO targets and recommend corrective actions.
Collaborate with technical teams and government stakeholders to drive continuous service improvements.
Peraton is a next-generation national security company providing IT operations, modernization, and enterprise solutions to government agencies and the U.S. armed forces. It is a large mission capability integrator and trusted partner whose employees solve complex challenges across the globe.
Manage contractual deliverables, status reports, and program presentations.
Track program risks and issues in Jira and support monthly risk reviews.
Provide operational support across finance, travel, and reporting for CAEIO.
Peraton is a next-generation national security company providing IT operations, modernization, and mission support to government agencies and the U.S. armed forces. It is a leading mission capability integrator focused on solving challenging national security problems.
Design and develop ServiceNow reports, dashboards, and Performance Analytics for IT visibility.
Automate ITSM reporting and KPI frameworks to deliver actionable insights.
Partner with stakeholders to define requirements and resolve data quality issues.
Danaher is a global life sciences, biotechnology, and diagnostics innovator helping solve the world's most important health challenges. With over 60,000 associates across more than 15 businesses, it fosters a culture of continuous improvement and belonging.
Design and build data collection and reporting methodologies in SharePoint and Power BI.
Develop and maintain Power BI dashboards and publish quality reports for PMO and federal stakeholders.
Perform quality control reviews and analyze trends to recommend process improvements.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, offering managed IT services to public and commercial clients. Recognized as a Top Workplace, DMI fosters a culture of integrity, ownership, customer focus, innovation, and collaboration.
Supervise a team of Tier I Knowledge Center agents supporting external users of a Department of War agency's mission applications.
Own real-time team performance against SLAs and XLAs, coach agents, enforce ticket closure processes, and coordinate escalations.
Serve as the KC's senior technical resource for complex application issues and analyze escalation patterns to reduce future escalations.
Empower AI provides AI solutions for government agencies, helping federal leaders transform their workforce and mission operations. Headquartered in Reston, VA, the company leverages over 30 years of experience and is recognized as a 2024 Military Friendly Employer.
Design and maintain a communications and engagement measurement framework connecting program objectives to KPIs.
Build and maintain integrated dashboards for communications performance, stakeholder engagement, and CRM activity.
Analyze message reach, channel performance, and stakeholder participation to convert findings into actionable recommendations.
Reveille Group is a strategic advisory consulting firm that provides innovative solutions including technical analysis and development to diverse clients. We are a team of strategically-minded consultants who prioritize work-life balance and offer a full benefits package.
Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway.
Facilitate and document meetings for VHA EHRM Tier 1 SME Teams and stakeholders.
Support project management, strategic communications, and change management efforts.
Aptive partners with federal agencies to improve performance, streamline operations, and enhance service delivery. Based in Alexandria, VA, we support more than a dozen agencies and have 300+ employees nationwide.
Support project planning, tracking, and reporting for Federal Student Aid cybersecurity and IT initiatives.
Coordinate activities across cybersecurity, technical, and business teams to manage milestones, risks, and deliverables.
Develop status reports, dashboards, and metrics to support program decision-making.
SkyePoint Decisions is a leading cybersecurity architecture and engineering, critical infrastructure, and applications development IT service provider headquartered in Dulles, Virginia, serving federal government clients. The company is an established ISO-certified small business with a collaborative culture focused on excellence, flexibility, and employee empowerment.
Support development and maintenance of the program ITSM Plan and Service Management System.
Map and analyze ITSM processes to identify gaps, duplication, bottlenecks, and automation opportunities.
Facilitate process reviews and support continual improvement across ENLIST tasks.
DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer providing equal employment opportunity in accordance with applicable laws. They are a company of a size not specified, focusing on service-management process design and support for government programs.
Analyze property, leasing, resident, and financial data to identify trends and performance gaps.
Develop dashboards, KPI reports, and presentations for leadership and operations teams.
Monitor marketing effectiveness, occupancy, renewals, and resident satisfaction to drive improvements.
KSHurst Services is a property management services company focused on multifamily residential communities. The company relies on data-driven insights and cross-functional collaboration to improve operations and resident satisfaction.