Lead support for CMS's enterprise AI services, keeping high-profile users productive and happy.
Own the support queue, set the standard for response and quality, and mentor support staff.
Maintain SOPs, knowledge base articles, and support UAT and post-deployment testing.
Skyward is a people-centered IT company focused on modernizing government services through innovative technology. They have a collaborative, motivated team with a culture of integrity, compassion, and authenticity.
Provide Tier 3 technical support for ACWS users, resolving complex application, system, and integration issues.
Serve as a technical escalation point for Tier 2, coordinating with developers and technical teams to maintain system availability.
Develop knowledge articles, troubleshoot performance problems, and support root cause analysis for continual improvement.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving federal agencies in defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company emphasizes agility, collaboration, and delivering impactful results.
Provide expert functional support to the Army Contract Writing System (ACWS) as a Tier 2 Service Desk agent, investigating and resolving incidents.
Triage tickets in ServiceNow, maintain expert knowledge of ACWS and federal contracting, and manage tickets to meet service level objectives.
Communicate with end users empathetically, escalate issues to Tier 3, and contribute to knowledge base articles and continuous improvement.
LMI is a digital solutions provider accelerating government impact with innovation and speed, serving defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results and driving lasting value.
Provide Tier 2/3 support for incidents and service requests through the Government-approved ITSM process.
Diagnose and resolve application, infrastructure, network, access, integration, configuration, and performance issues.
Maintain ServiceNow records, communicate status, and contribute to root-cause analysis and service improvement.
Ardent is a technology and mission services company supporting government clients. It has a mission-focused, inclusive culture and encourages veterans and people with disabilities to apply.
Provides advanced technical expertise for enterprise infrastructure, cloud, and cybersecurity.
Administers Microsoft 365, Azure, VMware, Active Directory, and networking technologies.
Supports CMMC compliance, NIST 800-171, and secure configuration management.
Tlingit Haida Tribal Business Corporation (THTBC) delivers mission-critical services to federal clients globally. With over 35 years of experience, they are committed to generating meaningful economic opportunity for the Tlingit & Haida Tribes of Alaska.
Lead global IT service desk operations ensuring 24/7/365 follow-the-sun support for 7,500 employees across five countries.
Drive AI transformation initiatives, implementing intelligent self-service, automation, and AI copilots to enhance efficiency.
Manage budgets, vendors, and strategic partnerships while fostering a culture of customer service excellence.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. With strong market momentum, they are growing and investing in their team, fostering a culture of innovation and collaboration.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Serve as the technical SME for Microsoft Windows Server, Active Directory, and IIS environments.
Administer, configure, patch, upgrade, monitor, and troubleshoot enterprise Windows Server systems.
Manage and support Active Directory, including users, groups, OUs, Group Policy, DNS integration, trusts, and domain services.
DecisionPoint Corporation provides IT services and solutions to government and commercial clients. The company is an Equal Opportunity Employer committed to a diverse workforce.
Lead and mentor a large technical support team, fostering a collegial and results-driven environment.
Monitor and manage queues (calls, emails, cases, chats) to meet KPIs, and assist with reporting on service metrics.
Provide technical troubleshooting across phone, email, chat, and remote sessions, and manage support tickets in Salesforce.
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software for EMS agencies, fire departments, and hospitals, and serve thousands of customers across the US, Canada, and Northern Ireland.
Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
Oversee 24x7x365 operational support, including on-call rotations, escalation management, and incident response.
Drive operational excellence through ITSM and ITIL-aligned processes, managing service health, SLAs, and continuous improvement.
Cision is the global leader in consumer and media intelligence, equipping PR and communications professionals with data-driven tools. It serves over 75,000 organizations, including 84% of the Fortune 500, and fosters an inclusive culture committed to diversity and innovation.
Provide first-line support for client issues via phone, email, and alerts.
Troubleshoot Windows PCs, servers, and network issues, including Active Directory and DNS.
Document all work in IT Glue and assist with endpoint security and email management.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Provide Tier I, II, and III troubleshooting for hardware, software, and peripherals across Windows and macOS environments.
Administer Office 365, Azure, Intune, and Active Directory while managing endpoint security and ticketing systems.
Mentor junior staff, create documentation, and perform ticket analytics to support daily operations and reporting.
Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. It has grown to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership.
Act as a senior technical point of contact for executive and VIP customers, driving clear communication during complex escalations.
Provide deep technical troubleshooting for Windows and Active Directory integration challenges using evidence-based methods like log analysis.
Collaborate with internal teams and mentor peers while managing high-priority support tickets and on-call rotations.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in over 15 countries, fostering a culture of human connection and innovation.
Lead the analysis, implementation, and support of mission-critical enterprise applications.
Serve as senior technical advisor and mentor for junior analysts.
Provide strategic recommendations for application modernization and lifecycle management.
Evanhoe provides IT solutions and enterprise application support for federal government agencies. The company maintains a team of experienced professionals and emphasizes security compliance and technical excellence.
Support the responsible integration of AI into educational and operational business processes.
Design, develop, test, and deploy AI-driven solutions and process automations.
Conduct AI readiness assessments and evaluate emerging AI platforms for organizational applicability.
Rackner is a software consultancy focused on building mission-critical systems for the U.S. government, working across cloud platforms, DevSecOps, AI/ML, and modern software engineering. We are a collaborative team that supports growth and development, offering clear advancement tracks and a creative, forward-thinking environment.
Handle inbound and outbound calls in a call center environment while providing excellent customer service.
Assist clients with account access issues, including password resets and ID reactivation.
Escalate unresolved issues to higher-level support and document all troubleshooting steps.
Kreative Technologies provides customer support and technology services to clients and government personnel. The company is an equal opportunity employer committed to a diverse and inclusive workplace.
Provide first-level support for software applications, troubleshooting user-reported issues.
Maintain accurate service records and deliver responsive customer service.
Coordinate with technical teams to escalate complex problems and ensure timely resolution.
VetsEZ is a technology company supporting federal government healthcare modernization projects. They offer a collaborative and mission-driven culture with a focus on delivering quality solutions.
Build high-performing teams and provide leadership, skill development, and mentorship to technical staff.
Act as an escalation point for critical situations and manage team performance metrics.
Serve as a subject matter expert during pre-sales activities and manage P&L for the practice area.
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to clients. With over 1,200 employees across the United States, the company embodies the spirit of a startup with the advantage of a scalable business.
Serve as an escalation resource for complex platform-level cases and conduct deep-dive root cause analysis.
Own the triage, prioritization, and maintenance of the technical bug backlog in Salesforce.
Lead the development and maintenance of advanced knowledge content and provide technical mentorship.
We are the leader in Dynamic Workforce Orchestration, helping organizations create service agility by connecting people, technology, and real-time data. We are a people-first company that treats employees with trust, respect, and flexibility.