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Responsibilities:
- Respond to user inquiries and support requests via phone, email, or chat.
- Diagnose and resolve first-level software issues on Windows and macOS.
- Document interactions and escalate as needed.
Qualifications:
- Bachelor's degree in IT or related field with 2+ years help desk experience.
- Strong skills in Jira, ServiceNow, and customer service.
- U.S. citizenship and ability to obtain clearance required.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- 401k with employer match and PTO.
- Federal holidays, corporate laptop, and training opportunities.
VetsEZ
VetsEZ is a technology company supporting federal government healthcare modernization projects. They offer a collaborative and mission-driven culture with a focus on delivering quality solutions.