Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.
Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.
Provide guidance and troubleshooting support to internal teams on business applications usage.
Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
Escalate complex issues to relevant departments and document interactions for process improvement.
We are a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. We boast a large team of skilled professionals committed to delivering high-quality work for our clients.
Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.
Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.
Receive inbound driver and fleet technology support calls with empathy and precision.
Troubleshoot ELD, tablet, and dashcam issues to keep drivers on the road.
Document everything clearly to support compliance and Hours of Service records.
Helpt provides 24/7 white-labeled technical support for companies in MSP, Technology, and Product Support sectors, including fleet and trucking operations. They are a growing team seeking multiple support technicians, with a positive, respectful culture that values whole people.
Own and manage the support ticket queue, triaging and responding to inbound requests per SLAs.
Serve as front-line technical support for providers and clients, troubleshooting software and hardware issues.
Train new providers on the platform and maintain technical FAQ documentation.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered millions of sessions and published numerous studies, emphasizing a culture of clinical effectiveness and innovation.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
Follow up with users to confirm satisfaction and pursue ongoing training and certifications.
DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.
Resolve Tier 2/3 escalations for hardware, software, and user access issues.
Own end-user device lifecycle, including imaging and zero-touch provisioning.
Build automation and self-service tools to reduce ticket volume and improve efficiency.
ComPsych is the world's largest provider of mental health services and GuidanceResources for life, serving over 163 million individuals across 200 countries. With 40% of the Fortune 500 as clients, they focus on behavioral health, absence, and wellness programs to drive organizational excellence.
Maintain documentation, provide user training, and participate in rotating Saturday on-call coverage.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, projects, and hardware/software sales. They serve roughly 1400 clients nationwide and foster a service-first, relationship-focused culture.
Assist customers with procedural or operating difficulties using KPA software applications.
Troubleshoot and resolve issues, escalating complex problems to tier 2 support when needed.
Prioritize and handle incoming support issues, documenting all communication in a centralized ticketing system.
KPA helps automotive businesses with compliance, safety, and regulatory change through software, consulting, and training. Named a Best Place to Work for seven years, KPA is a team of dedicated professionals focused on client success.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Provide exceptional technical and product support to clients via ticketing systems, phone, and email.
Maintain expertise on company products and collaborate with Customer Success, Product, and Development teams.
Contribute to knowledge base articles, FAQs, and documentation, and participate in testing new features.
Cordance accelerates the growth of B2B SaaS companies through acquisition and tactical and financial guidance. We are experienced operators who partner with founders to scale their businesses and realize their full potential.
Provide customer support and technical issue resolution via phone, email, and chat for web and app-based products.
Support customers script-free by exercising good judgment and research methods to resolve issues.
Accurately record interactions in HubSpot and coordinate with internal departments using Slack, Jira, or Email.
FBS is a 100% employee-owned real estate software company with over 45 years of industry leadership. The company has a professional yet casual, resource-rich working environment and offers competitive pay, healthcare benefits, and employee stock ownership.
Provide high-quality IT technical support services including remote troubleshooting, installation, and migration.
Manage customer tickets, prioritize work, and ensure problem resolution and escalation.
Document processes and customer environments while maintaining excellent customer service.
New Era Technology is a global technology solutions provider that securely connects people, places, and information. With over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional development.
Provide Tier 2/3 support for incidents and service requests through the Government-approved ITSM process.
Diagnose and resolve application, infrastructure, network, access, integration, configuration, and performance issues.
Maintain ServiceNow records, communicate status, and contribute to root-cause analysis and service improvement.
Ardent is a technology and mission services company supporting government clients. It has a mission-focused, inclusive culture and encourages veterans and people with disabilities to apply.
Handle inbound and outbound calls in a call center environment while providing excellent customer service.
Assist clients with account access issues, including password resets and ID reactivation.
Escalate unresolved issues to higher-level support and document all troubleshooting steps.
Kreative Technologies provides customer support and technology services to clients and government personnel. The company is an equal opportunity employer committed to a diverse and inclusive workplace.
Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.
Provide on-site and remote technical support to end-users, resolving hardware, software, and connectivity issues.
Install, configure, and maintain IT equipment including desktops, laptops, printers, and mobile devices.
Document all support tickets accurately and collaborate with the IT team to implement long-term solutions.
The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with a portfolio of brands including Bosch, Buderus, Hitachi, and YORK. The company employs more than 25,000 people worldwide and has a strong market presence across America, Asia, and Europe/Middle East/Africa.
Provide exceptional technical support to clients, exceeding their expectations.
Escalate customer support issues and communicate criticality and timeliness.
Prepare and maintain hardware, documentation, and monitor alerts.
Resultant is an outcomes-focused consulting firm that helps clients use technology and data to guide decisions. The company has over 450 employees across the US and values a culture of humility, hunger, and smartness.
Serve as the primary IT support contact for all employees, troubleshooting hardware, software, and connectivity issues.
Provision equipment, manage systems and cloud services, and support security initiatives.
Administer cloud tools, coordinate rollouts, and manage hardware inventory and procurement.
Hometap provides a home equity investment product that allows homeowners to access equity without debt. The company is recognized as a great place to work by The Boston Globe and Forbes, with a collaborative, passionate culture and a focus on innovation in fintech.
Provide world-class customer service via phone, chat, and email, with phone as the primary focus.
Troubleshoot and resolve technical issues for intelligent parenting products and apps on iOS and Android.
Meet performance metrics including CSAT, handle time, and quality.
VIPdesk Connect is a certified B-Corp and women-owned corporation that provides customer experience solutions for iconic brands. They are a Best Workplace winner with a culture focused on team member happiness and diversity.