Lead a shift team of support agents to meet SLA targets and manage day-to-day operations.
Conduct ticket audits, assess resolution quality, and implement improvement plans.
Provide mentorship, handle escalations, and screen candidates for technical and soft skills.
This posting describes a contractor role supporting Microsoft clients through M365 administration. The company is a large multinational technology organization with a culture focused on cloud services and enterprise support.
Lead operations and agents to meet established SLAs.
Manage day-to-day operations, escalations, and performance evaluations.
Provide mentorship and insights to improve agent and customer experience.
This company provides technical support services to Microsoft's clients through a team of freelancers. The role involves leading a shift team to ensure high-quality operations and agent management.
Own day-to-day IT operations for a globally distributed, remote-first organization.
Administer and improve Microsoft 365, Entra ID, Intune, SharePoint, and Power Automate environment.
Manage SaaS platforms, IT vendors, licenses, and support Microsoft Business Central and integrations.
CrateDB is an international open source software and database company that is revolutionizing SQL database management for developers. It is a growing deep-tech scale-up with a diverse and talented team working in agile and collaborative culture.
Provide expert IT Operations support to employees across a globally distributed organization.
Mentor and coach other IT Operations team members and help them troubleshoot complex issues.
Lead root-cause analysis for recurring or high-impact operational issues and implement scalable improvements.
Tines provides an intelligent workflow platform that applies AI, automation, and integration to drive business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves a diverse range of customers from startups to public companies and fosters a culture of simplicity, speed, and soundness.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Automate repetitive tasks using Power Automate, PowerShell, Microsoft Graph, and Logic Apps to eliminate manual tickets and build self-service solutions.
Manage the M365 tenant as a platform with configuration as code, version control, peer review, and deliberate rollouts, ensuring security and compliance.
Keep core Exchange Online and Entra ID operations running smoothly, handle Tier-3 escalation, and reduce human intervention through better defaults and automation.
Cornerstone Building Brands is the largest manufacturer of external building products in North America, with over $6 billion in annual revenue and nearly 20,000 employees. The company operates 70+ manufacturing facilities and a network of 80+ distribution centers, focused on windows, siding, roofing, and metal accessories.
Own day-to-day IT operations for a globally distributed remote-first organization, covering business applications, endpoints, and infrastructure.
Administer and continuously improve Microsoft 365, Entra ID, Intune, SharePoint, and Power Automate.
Manage IT vendors, technology spend, and ISO 27001:2022 compliance activities.
They are a globally distributed, remote-first deep-tech scale-up. They foster a welcoming, inclusive, and supportive culture with diverse colleagues across Europe and the US.
Plan and execute Microsoft 365 migrations with focus on SharePoint and Exchange.
Perform migration assessments, testing, cutovers, and post-migration validation.
Automate tasks using PowerShell and collaborate with project teams.
Skaylink is a cloud technology provider and part of Vodafone, delivering cloud migrations, security solutions, and modern work projects for enterprise customers. It fosters an innovative and collaborative culture that values expertise, passion, and diversity.
Lead and grow a team of IT professionals, managing operations across identity, endpoints, SaaS, ITSM, and automation.
Mature IT governance, vendor relationships, and push ticket deflection through AI-powered automation.
Partner with InfoSec and business leaders to scale security and compliance programs like ISO 27001 and HITRUST.
Drips helps organizations build stronger customer relationships through personalized, two-way conversations at scale using AI-powered engagement, strategy, and managed execution. The Corporate IT team keeps the technology, identity, and security foundation running for a fast-growing business, scaling safely alongside the company.
Develop and maintain SharePoint sites, lists, libraries, and custom web parts.
Create Power Apps canvas apps and Power Automate workflows.
Manage Microsoft Teams groups, channels, and permissions.
Planned Systems International (PSI) is a government contractor. They offer a competitive total compensation package including paid leave, medical, dental, vision, and a 401(k) with employer match.
Lead and scale IT operations strategically, including FinOps automation, security resilience, and vendor management.
Handle hands-on tasks like provisioning accounts, troubleshooting Google Workspace and Zoom, and onboarding new hires.
Mentor a team of 4 and drive workflow automation to reduce manual effort and support organizational growth.
Lemnis is a public charity dedicated to harnessing transformative change to expand learning for all. We are a growing, innovative organization with a collaborative and inclusive culture, committed to fostering an environment where every team member can thrive.
Provide hands-on technical leadership across enterprise infrastructure including Microsoft Azure, Microsoft 365, and hybrid environments.
Serve as senior technical escalation point for complex issues, leading incident response and root cause analysis.
Develop infrastructure team through coaching, knowledge sharing, and collaborative problem-solving.
Junior Achievement USA is a nonprofit that provides career-connected learning and experiential education to help students develop transferable skills. It reaches over 4.6 million students annually across nearly 100 U.S. markets and fosters a culture of inclusion and belonging.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Act as Tier 2 Technical Support escalation point for Microsoft 365 issues.
Monitor and coordinate tickets in DFM, assess resolution quality, and implement solutions.
Provide additional support including upskilling, onboarding new SMEs, and training ambassadors.
The company connects freelancers with clients needing specialized IT support. It operates as an online platform with a global workforce of independent contractors.
Lead LINQ's internal IT operations, managing a team and owning the end-to-end employee technology experience across a fully remote workforce.
Administer Microsoft 365, Azure, Intune, and identity management, ensuring security and scalability.
Collaborate with Security, HR, and department leaders to maintain a productive and compliant employee experience.
LINQ is a high-growth software company that empowers K-12 district teams with cloud-based solutions for finance, HR, nutrition, and payments. Trusted by 30% of U.S. school districts, the company serves over 1 billion meals annually and processes payroll for 364,000 educators, with a talented, committed team that values transparency and excellence.
Act as Tier 2 technical support and escalation point for Microsoft 365 issues.
Monitor, coordinate, and assess IT tickets in DFM to ensure high-quality resolution.
Support team growth through upskilling, training, and technical screenings.
This is a contract role supporting Microsoft 365 administration and technical escalation. The company values ongoing learning and strong communication in a service-oriented environment.
Independently own and resolve tickets across a broad modern IT stack in a fast-paced MSP environment.
Administer Microsoft 365, Azure/Entra, endpoint security, networking, and backup/DR for multiple client tenants.
Serve as a senior escalation point, providing mentorship and technical guidance to junior support staff.
Hire Hangar connects top talent with vetted employers and provides competitive pay and real growth opportunities. The company works with fast-growing global clients and supports long-term contractor careers.
Provide 3rd level support for client and internal computer infrastructure, including anti-spam, web-filtering, network perimeter defense, and remote access solutions.
Manage and support storage, virtualization platforms, Microsoft Active Directory, Exchange, and Office 365, handling all phases of migrations and upgrades.
Coordinate with network engineering, telephony, and provisioning teams, and work directly with clients to define service levels and assess delivery improvement solutions.
RFA provides IT infrastructure support and management services to clients. The company focuses on delivering complex technical projects and maintaining server, network, and security systems.
Design, deploy, and maintain IT infrastructure including servers, cloud services, and virtualization platforms.
Implement system updates, patches, and upgrades to ensure optimal performance and security.
Collaborate with the architecture team to design scalable solutions and participate in Agile workflows.
US Anesthesia Partners is a leading provider of anesthesia services across the United States. The company fosters a collaborative culture and employs a large team dedicated to quality patient care.
Design and implement complex Microsoft 365 and infrastructure solutions to improve security, reliability, scalability, and operational efficiency.
Take ownership of technical outcomes, delivering practical solutions with limited resources.
Contribute across identity, endpoint management, collaboration, security, cloud services, and infrastructure operations on a small but growing team.
E2 Consulting Engineers is a professional services firm specializing in engineering, infrastructure, and IT services. Established in 1988, we value safety, innovation, and collaboration.