Act as Tier 2 Technical Support escalation point for Microsoft 365 issues.
Monitor and coordinate tickets in DFM, assess resolution quality, and implement solutions.
Provide additional support including upskilling, onboarding new SMEs, and training ambassadors.
The company connects freelancers with clients needing specialized IT support. It operates as an online platform with a global workforce of independent contractors.
Lead a shift team of support agents to meet SLA targets and manage day-to-day operations.
Conduct ticket audits, assess resolution quality, and implement improvement plans.
Provide mentorship, handle escalations, and screen candidates for technical and soft skills.
This posting describes a contractor role supporting Microsoft clients through M365 administration. The company is a large multinational technology organization with a culture focused on cloud services and enterprise support.
Provide Tier 1/2 support for M365 Copilot, including troubleshooting access, permissions, and product issues across Teams, Outlook, and web.
Manage Copilot licensing, monitor usage, and support onboarding/offboarding with Entra ID and role-based access.
Maintain knowledge bases, track known issues, and assist with adoption and prompt coaching for end users.
3Cloud is a managed services firm specializing in cloud solutions, including Microsoft Azure and M365. The company fosters a culture of experimentation, direct feedback, and collective growth, with a focus on delivering outstanding client experiences.
Lead operations and agents to meet established SLAs.
Manage day-to-day operations, escalations, and performance evaluations.
Provide mentorship and insights to improve agent and customer experience.
This company provides technical support services to Microsoft's clients through a team of freelancers. The role involves leading a shift team to ensure high-quality operations and agent management.
Independently own and resolve tickets across a broad modern IT stack in a fast-paced MSP environment.
Administer Microsoft 365, Azure/Entra, endpoint security, networking, and backup/DR for multiple client tenants.
Serve as a senior escalation point, providing mentorship and technical guidance to junior support staff.
Hire Hangar connects top talent with vetted employers and provides competitive pay and real growth opportunities. The company works with fast-growing global clients and supports long-term contractor careers.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Provide Level 2 technical support across assigned clients within the CMMC Service Delivery pod, resolving issues across Microsoft 365, Google Workspace, endpoints, identity, and security platforms.
Troubleshoot and resolve technical issues while maintaining clear ticket documentation and adhering to established escalation and change management procedures.
Deliver technical support in accordance with CMMC, NIST SP 800-171, and other security requirements, handling Controlled Unclassified Information (CUI) with care.
SugarShot is a managed services provider (MSP) and part of Treeline, a technology services organization spanning managed IT, cybersecurity, compliance, and advisory services. They are building a dedicated Technical Services pod to support clients with CMMC and other regulated technology requirements.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Provide internal IT support across end-user computing, Microsoft 365, identity, and technology infrastructure.
Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint, and security settings.
Support Windows Server, Active Directory, endpoint management, and contribute to automation projects using PowerShell.
Quadbridge is a fast-growing North American IT solutions provider that empowers businesses through strong partnerships with leading technology providers. With offices in Kitchener, Montreal, and Vancouver, they foster an energetic, collaborative workplace where ambitious teammates thrive.
Own advanced troubleshooting for Microsoft 365 and Intune issues, perform root cause analysis, and implement corrective actions under change control.
Configure and support Microsoft Intune and core M365 services including Entra ID integration, Conditional Access, and device enrollment.
Collaborate with cross-functional teams to deliver scoped engineering tasks and ensure smooth handoffs to operations and support teams.
3Cloud is a cloud services company specializing in Microsoft Azure and Modern Workplace solutions. The company fosters a culture of experimentation, direct feedback, and collective growth.
Provide support and maintenance of the network environment, servers, and virtual machines.
Monitor infrastructure, respond to issues, and implement process improvements.
Participate in technology projects, create documentation, and escalate complex issues.
LSAC advances law and justice by promoting access, equity, and fairness in law school admission and supporting the prelaw to practice journey. They are a mission-driven organization that values continuous improvement and collaboration.
Own day-to-day IT operations for a globally distributed, remote-first organization.
Administer and improve Microsoft 365, Entra ID, Intune, SharePoint, and Power Automate environment.
Manage SaaS platforms, IT vendors, licenses, and support Microsoft Business Central and integrations.
CrateDB is an international open source software and database company that is revolutionizing SQL database management for developers. It is a growing deep-tech scale-up with a diverse and talented team working in agile and collaborative culture.