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3Cloud
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Roles and Responsibilities:
- User Support: Handle Copilot-related tickets, access issues, troubleshooting including prompt issues, permissions, and policy restrictions.
- Identity & Licensing: Assign/revoke Copilot licenses, monitor utilization, support onboarding/offboarding, validate Entra ID roles and group memberships.
- Enablement: Provide prompt coaching, best practices, document use cases, support champions, and collect user feedback.
Qualifications:
- Bachelor’s degree in Computer Science or related field, plus 1-3 years M365 support in MSP environment.
- Hands-on experience with Microsoft Intune, Entra ID, Exchange Online, Defender, Teams, SharePoint, and Power Apps.
- Operational knowledge of PowerShell and Kusto-Query Language (KQL), plus understanding of ITIL processes.
About 3Cloud:
- 3Cloud is a managed services company focused on cloud solutions, with a culture of experimentation and direct feedback.
- The team values collective growth and accountability, delivering amazing experiences for clients.
3Cloud
3Cloud is a managed services firm specializing in cloud solutions, including Microsoft Azure and M365. The company fosters a culture of experimentation, direct feedback, and collective growth, with a focus on delivering outstanding client experiences.