Own advanced troubleshooting for Microsoft 365 and Intune issues (enrollment, compliance, app deployment, Conditional Access impact, endpoint security policy conflicts).
Perform root cause analysis, document findings, and implement corrective actions under change control.

Collaboration & Handoffs:

Work closely with onshore leads/architects, security, identity, messaging/collaboration, and networking teams to execute assigned work packages.
Provide clear status updates, validate dependencies, and ensure smooth handoffs to operations and support teams.

Microsoft 365 / Intune Configuration:

Configure and support Microsoft Intune and core M365 services based on defined standards, including Entra ID integration, Conditional Access configurations, device enrollment (Windows Autopilot, ADE/DEP, Android Enterprise).
Validate policy design through testing and assist with operational transition.

Documentation & Continuous Improvement:

Create and maintain runbooks, SOPs, troubleshooting guides, and knowledge articles.
Identify recurring issues and propose automation/standardization opportunities (PowerShell, Microsoft Graph) to improve reliability and reduce manual effort.

3Cloud

3Cloud is a cloud services company specializing in Microsoft Azure and Modern Workplace solutions. The company fosters a culture of experimentation, direct feedback, and collective growth.

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