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Responsibilities:
- Support operations and agents to meet SLAs.
- Perform ticket auditing and implement improvement solutions.
- Handle escalations and regular performance evaluations.
Qualifications:
- Laptop/PC with dual boot and Windows 11 Pro.
- Minimum 16GB RAM and Intel 8th gen processor.
- LAN required; no WiFi for tools.
Requirements:
- Webcam and headset with noise cancellation.
- At least one monitor with 1368x720 resolution.
- No third-party antivirus; only Microsoft Defender.
This company provides technical support services to Microsoft's clients through a team of freelancers. The role involves leading a shift team to ensure high-quality operations and agent management.