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Role Responsibilities:
- Monitor and coordinate tickets in DFM.
- Make assessments on ticket resolution quality.
- Provide and implement solutions for improvement.
Additional Tasks:
- Undergo upskilling to stay current with new releases.
- Onboard new SMEs and train ambassadors.
- Perform screenings for potential new SMEs according to tech specialty.
Work Conditions:
- Freelance contract with weekly measurement of deliverables.
- Coverage required Monday to Sunday.
- Remote work with global collaboration.
Freelancer
The company connects freelancers with clients needing specialized IT support. It operates as an online platform with a global workforce of independent contractors.