Act as Tier 2 Technical Support escalation point for Microsoft 365 issues.
Monitor and coordinate tickets in DFM, assess resolution quality, and implement solutions.
Provide additional support including upskilling, onboarding new SMEs, and training ambassadors.
The company connects freelancers with clients needing specialized IT support. It operates as an online platform with a global workforce of independent contractors.
Independently own and resolve tickets across a broad modern IT stack in a fast-paced MSP environment.
Administer Microsoft 365, Azure/Entra, endpoint security, networking, and backup/DR for multiple client tenants.
Serve as a senior escalation point, providing mentorship and technical guidance to junior support staff.
Hire Hangar connects top talent with vetted employers and provides competitive pay and real growth opportunities. The company works with fast-growing global clients and supports long-term contractor careers.
Provide Tier 1/2 support for M365 Copilot, including troubleshooting access, permissions, and product issues across Teams, Outlook, and web.
Manage Copilot licensing, monitor usage, and support onboarding/offboarding with Entra ID and role-based access.
Maintain knowledge bases, track known issues, and assist with adoption and prompt coaching for end users.
3Cloud is a managed services firm specializing in cloud solutions, including Microsoft Azure and M365. The company fosters a culture of experimentation, direct feedback, and collective growth, with a focus on delivering outstanding client experiences.
Lead and manage a technical support team for Microsoft 365 solutions.
Drive operational excellence, productivity, and team performance.
Provide coaching, mentoring, and process optimization in a remote environment.
Our partner company provides technical support and IT services for Microsoft 365 solutions. They emphasize a collaborative, performance-driven work culture and offer remote work opportunities.
Own day-to-day IT operations for a globally distributed, remote-first organization.
Administer and improve Microsoft 365, Entra ID, Intune, SharePoint, and Power Automate environment.
Manage SaaS platforms, IT vendors, licenses, and support Microsoft Business Central and integrations.
CrateDB is an international open source software and database company that is revolutionizing SQL database management for developers. It is a growing deep-tech scale-up with a diverse and talented team working in agile and collaborative culture.
Provide internal IT support across end-user computing, Microsoft 365, identity, and technology infrastructure.
Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint, and security settings.
Support Windows Server, Active Directory, endpoint management, and contribute to automation projects using PowerShell.
Quadbridge is a fast-growing North American IT solutions provider that empowers businesses through strong partnerships with leading technology providers. With offices in Kitchener, Montreal, and Vancouver, they foster an energetic, collaborative workplace where ambitious teammates thrive.
Execute technical Scope of Work for projects, assist Project Manager with client updates, and identify potential issues.
Perform cloud migrations, server setup, network configuration, and mentor less experienced team members.
Ensure quality standards and communicate with clients via video, audio, and in-person meetings.
RedHelm is a technology partner delivering industry-leading cybersecurity and full-stack IT services. They are building an environment focused on innovation, accountability, and collaboration.
Serve as a subject matter expert for Atlas Technica’s multitenant technology solutions.
Provide escalation and second-line support to end users and other Atlas Technica team members.
Identify manual or repetitive processes and develop opportunities for automation and optimization.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, the company has grown consistently and maintains a culture that values ownership, execution, growth, and camaraderie.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Provide Level 2 technical support across assigned clients within the CMMC Service Delivery pod, resolving issues across Microsoft 365, Google Workspace, endpoints, identity, and security platforms.
Troubleshoot and resolve technical issues while maintaining clear ticket documentation and adhering to established escalation and change management procedures.
Deliver technical support in accordance with CMMC, NIST SP 800-171, and other security requirements, handling Controlled Unclassified Information (CUI) with care.
SugarShot is a managed services provider (MSP) and part of Treeline, a technology services organization spanning managed IT, cybersecurity, compliance, and advisory services. They are building a dedicated Technical Services pod to support clients with CMMC and other regulated technology requirements.
Own advanced troubleshooting for Microsoft 365 and Intune issues, perform root cause analysis, and implement corrective actions under change control.
Configure and support Microsoft Intune and core M365 services including Entra ID integration, Conditional Access, and device enrollment.
Collaborate with cross-functional teams to deliver scoped engineering tasks and ensure smooth handoffs to operations and support teams.
3Cloud is a cloud services company specializing in Microsoft Azure and Modern Workplace solutions. The company fosters a culture of experimentation, direct feedback, and collective growth.
Manage the ticket queue, prioritize and resolve requests, and identify recurring categories for automation.
Participate in rotating on-call and incident response, troubleshooting and documenting issues in real time.
Build and maintain monitoring dashboards (Tableau, Superset, Grafana) to track service health and data quality.
Airbnb is a global community marketplace that connects hosts with guests for unique stays and experiences. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of inclusion and belonging, emphasizing innovation and engagement.
Codes all unassigned tickets and provides initial support on alerting tickets.
Creates and manages Microsoft support escalation tickets.
Troubleshoots and re-installs Azure agents for backups and patching.
3Cloud is a managed services provider specializing in Microsoft Azure cloud solutions. They foster a culture of experimentation, direct feedback, and teamwork, with a focus on collective growth and client success.
Provide first-line technical support to employees via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware, software, network, and Microsoft 365 issues.
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Parametrix is a 100% employee-owned consulting firm that helps clients deliver resilient infrastructure, vibrant communities, and sustainable solutions. It is a team of professionals including engineers, planners, and scientists, recognized as a top workplace with a culture that values work-life balance and professional growth.
Resolve employee IT requests through Slack, Jira, and other support channels.
Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
Build and maintain automations, integrations, and custom connections between business systems.
Array is a financial innovation platform providing credit and identity monitoring, privacy protection, and financial ads marketplace products. It is a remote-first company focused on high-performing individuals and a culture of continuous improvement and experimentation.
Provide Tier 1-2 technical support for hardware, software, and network issues.
Support Microsoft 365, Azure, and cloud services, managing user accounts and access controls.
Assist with backup, recovery, disaster recovery, and security monitoring including EDR/XDR alerts.
M3 is a Japanese global leader providing innovative technology and research solutions to the healthcare industry. With over 5.8 million physician members globally and offices in multiple countries, it is a publicly traded company listed on the Tokyo Stock Exchange and Forbes Global 2000.
Provide support and maintenance of the network environment, servers, and virtual machines.
Monitor infrastructure, respond to issues, and implement process improvements.
Participate in technology projects, create documentation, and escalate complex issues.
LSAC advances law and justice by promoting access, equity, and fairness in law school admission and supporting the prelaw to practice journey. They are a mission-driven organization that values continuous improvement and collaboration.
Provide first-line IT support for hardware, software, and access issues across Windows, macOS, and mobile platforms.
Manage user account provisioning, password resets, and access permissions within Microsoft 365 and macOS environments.
Contribute to IT projects, onboarding/offboarding, and maintain documentation and inventory.
Interra Health is a healthcare technology company transforming the prescription journey for providers and patients, formed through the merger of DoseSpot, Arrive Health, and pVerify. They are a fast-growing, mission-driven team working at the intersection of software and healthcare.
Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service.
Identify, escalate, and help resolve complex client and internal issues in a timely manner.
Prioritize workload according to Quovant methodology and department policies.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team serving 20,000 client companies globally, including 30% of the Fortune 500, with a culture centered on diversity, inclusion, and individual excellence.