Operations Associate
Benefits
Unlimited PTO
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Essential Duties & Responsibilities:
- Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service.
- Identify, escalate, and help resolve complex client and internal issues in a timely manner.
- Prioritize workload according to Quovant methodology and department policies.
Requirements & Skills:
- Ability to work effectively in a team environment with a strong commitment to team success.
- Strong working knowledge of Microsoft Office.
- Proficient working with AI-powered tools, including Zendesk AI features.
Benefits:
- Health, Dental & Vision Insurance.
- 401(k) + Employer Match.
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off.
Mitratech
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team serving 20,000 client companies globally, including 30% of the Fortune 500, with a culture centered on diversity, inclusion, and individual excellence.