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Hire Hangar
US
Microsoft 365
Responsibilities:
- Provide expert-level support for escalated M365 tickets.
- Coordinate escalations and assess resolution quality in DFM.
- Implement improvements to technical and process workflows.
Qualifications:
- Strong M365 administration knowledge and hands-on experience.
- Tier 2 support experience with escalated customer issues.
- Excellent communication and collaboration skills.
Additional Requirements:
- Stay current with M365 updates and new releases.
- Mentor and train ambassadors or other SMEs.
- Participate in technical screenings and interviews.
Tools and Environment:
- Work with IT ticket management systems (DFM).
- Remote collaboration with a global team.
- Weekly measurement of ticket resolution performance.
Unknown
This is a contract role supporting Microsoft 365 administration and technical escalation. The company values ongoing learning and strong communication in a service-oriented environment.