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Microsoft 365
Responsibilities:
- Support operations and agents to meet SLAs.
- Audit tickets for technical and soft skills quality.
- Manage escalations, performance evaluations, and team needs.
Qualifications:
- Experience with M365 administration and technical support.
- Experience managing customer support teams.
- Strong analytical and problem-solving skills.
Requirements:
- Own laptop/PC with dual boot, Windows 11 Pro, 16GB RAM, TPM 2.0.
- LAN required, minimum 50 Mbps internet, no third-party antivirus.
- Webcam, USB headset with noise cancellation, preferred dual monitors.
Microsoft
This posting describes a contractor role supporting Microsoft clients through M365 administration. The company is a large multinational technology organization with a culture focused on cloud services and enterprise support.