Shape the experience of affordable healthcare as a QA Manager at Headway. Develop a best-in-class quality program, assess agent interactions, and drive continuous improvement. Collaborate with leadership to enhance patient and provider experience, ensuring best-in-class customer care.

We're seeking a Team Leader to uphold and enhance the standards of our Loss Prevention Team and oversee quality assurance processes. In this crucial role, You'll implement performance metrics and ensure accuracy and efficiency in theft detection while driving continuous improvement.

As a Core Ops Program Manager, you will play a pivotal role in driving operational excellence and cross-functional alignment by supporting over 200 team members on Operations. You will own strategic programs that enhance operational efficiencies, manage quality assurance initiatives, and serve as a key liaison between Core Operations and other departments. You will be responsible for implementing and maintaining programs that ensure consistent, high-quality experiences.