Bring data and service understanding together under a Performance Excellence Strategy to create a supportive quality culture as the Performance & Quality Manager. You will lead the Performance and Quality operations to ensure consistency and a standard approach across the Rehabilitation Services and Vocational Assistance program (RSVP).
The Project Manager is responsible for excellent delivery on their assigned piece of business and will own various types of projects. This includes the planning, coordination, creation, and launch of project deliverables, communicating and facilitating a strategically aligned implementation plan across multiple internal and external cross-functional teams. He or she will also define project scope and objectives and develop detailed work plans, schedules, and status reports.
The Customer Assurance Manager ensures the quality, reliability, and consistency of our customer-facing operations by overseeing specialized teams and initiatives that support both Success and Resolution. The role focuses on building trust and assurance in every aspect of the customer journey while enabling other managers to focus on their core missions.