Hire, train, and schedule moderators; approve time sheets and provide coaching.
Create and manage Zoom links and LMS sessions; process and edit event recordings.
Collaborate with the instruction team and Customer Service to resolve classroom-related issues.
Colibri Group provides online professional education, introducing web-based courses in 2001. They serve over 1 million customers annually and employ more than 1,500 professionals, committed to values like Love, Joy, Boldness, Teamwork and Curiosity.
Implement CX strategies using AI technologies to achieve customer experience goals.
Monitor KPIs and CX metrics to evaluate performance and impact.
Manage team performance and development, fostering a culture of accountability and continuous learning.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment in practicing medicine for providers. They are physician-led and empower partners to deliver high-quality healthcare.
Regularly monitor and conduct evaluations of interactions.
Provide in-the-moment coaching to Advocates to improve their performance.
Ivy Rehab provides world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Their culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.