Lead, inspire, and mentor a large technical support team, building a collegial and results-driven culture.
Manage and monitor queues (calls, emails, cases, chats) to meet KPIs, and assist with reporting on customer service metrics.
Heavily influence team performance through coaching and feedback, and manage knowledge base articles.

Qualifications:

At least 3 years in Technical/Customer Support environments, with 1+ year in a leadership role.
Bachelor's degree or equivalent experience, with knowledge of network services (DNS, IIS, FTP, Email, Database).
Experience with Windows platform, troubleshooting PC hardware/software, and working in a 24/7 environment.

Benefits:

Competitive health plans (medical, dental, vision insurance) and PTO starting at 20 days.
401(k) with company match, telemedicine, savings accounts, and EAP.
Paid parental leave, new child program, and casual office environments.

ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software for EMS agencies, fire departments, and hospitals, and serve thousands of customers across the US, Canada, and Northern Ireland.

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