Source Job

• Drive incident follow-up and accountability for assigned clients, including escalations, SLA risks, and backlog reduction.
• Facilitate Root Cause Analyses and support Major Incident Management to resolve systemic issues at their source.
• Monitor client service health, prepare reports and dashboards, and lead Quarterly Business Reviews to improve service performance.

Atlas Technica handles IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.

• Manage and develop a team of level 1 and 2 Service Desk technicians to provide excellent technical support.
• Oversee daily operations, establish processes and standards, and generate metrics for stakeholders.
• Build strategic partnerships and identify process improvements or automation opportunities.

Teach For America is an education nonprofit that recruits, develops, and supports leaders to expand opportunities for children in underserved schools. The organization has staff across the U.S. and prioritizes a collaborative, mission-driven culture with a focus on professional growth and teamwork.

• Drive root cause investigations for high-impact, high-visibility escalated issues.
• Collaborate with cross-functional teams to achieve the best resolution for customers.
• Develop and implement evidence-driven quality and process improvement initiatives across the organization.

We are the AI control tower for business reinvention, bringing together any AI, any data, and any workflow. We help 85% of the Fortune 500 work smarter and are building an AI-native culture where technology and talent are unstoppable together.

• Lead ESM transformation portfolios across strategic and enterprise accounts, owning pipeline, revenue, and client outcomes.
• Act as a trusted advisor to C-level executives, shaping multi-year service modernization and AI-enabled delivery roadmaps.
• Drive offering development, go-to-market strategies, and partner ecosystems to turn client engagements into repeatable offerings.

The company is a technology and consulting organization focused on enterprise service management transformation across IT and business functions. It offers a flexible, multicultural remote environment with a strong emphasis on professional development and work-life balance.

• Lead and mentor a global team of L1/L2 service desk analysts, driving high-quality IT support and customer service.
• Oversee daily service desk operations, manage major incidents, and continuously improve workflows with automation and ServiceNow.
• Act as a point of contact for stakeholders, ensuring service desk performance meets ITIL standards and customer expectations.

Version 1 is a technology and transformation solutions provider trusted by global brands, with deep expertise in cloud and digital services. With 3300+ employees and recognised as a Great Place to Work in Ireland and UK, Version 1 fosters a values-driven culture focused on employee wellbeing and career growth.

• Coordinate and manage Major Incident process activities, including Sev1 and Sev2 incidents.
• Communicate with internal and customer stakeholders on status, resolution, and success criteria.
• Partner with Problem Management on RCA process and create Technical Action Plans.

HealthEdge offers AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is experiencing strong market momentum and is investing in its people as it expands.

• Lead global IT service desk operations ensuring 24/7/365 follow-the-sun support for 7,500 employees across five countries.
• Drive AI transformation initiatives, implementing intelligent self-service, automation, and AI copilots to enhance efficiency.
• Manage budgets, vendors, and strategic partnerships while fostering a culture of customer service excellence.

HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. With strong market momentum, they are growing and investing in their team, fostering a culture of innovation and collaboration.

• Own ServiceNow platform governance, roadmap, prioritization, delivery readiness, and value tracking.
• Manage and develop a team of 4-6 ServiceNow Developers and Administrators as a hands-on player/coach.
• Partner with stakeholders and vendors to align releases, metrics, risk escalation, and measurable outcomes.

Flexential provides data center, colocation, and cloud infrastructure solutions for businesses. It fosters a diverse, inclusive, and collaborative culture, emphasizing ownership, continuous improvement, and measurable outcomes.

• Support day-to-day management of contracted IT services for assigned accounts, ensuring SLAs and performance targets are met.
• Assist with service transitions, performance monitoring, reporting, and continuous improvement initiatives.
• Coordinate escalations, build customer relationships, and deputize for senior client service leadership when required.

Our partner delivers contracted IT services to key customer accounts, including UK public sector organizations, with a focus on service reliability and customer satisfaction. It is a structured, process-driven environment supporting mission-critical applications.

• Lead day-to-day ServiceNow platform operations and coordinate incident, problem, change, and release activities.
• Monitor platform health, administer configurations, and support MID Servers and enterprise integrations.
• Execute security controls, maintain operational documentation, and coordinate vendor support cases for platform defects.

NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government. The company has been recognized as a Top Workplace by The Washington Post for multiple years and emphasizes a dynamic, collaborative culture.

• Manage ServiceNow Platform Operations for a Federal Agency, ensuring delivery, staffing, and performance.
• Coordinate multi-vendor dependencies, transition, and governance, while balancing urgent restoration and committed delivery.
• Oversee service-performance governance, capacity planning, and evidence-based reporting using ServiceNow.

NetImpact Strategies is a digital transformation consultancy for the Federal Government, delivering solutions in strategic consulting, process automation, cloud, DevSecOps, data, and cyber security. The company has over a decade of experience and has been recognized as a Top Workplace by The Washington Post in multiple years.

• Lead migration from legacy ITSM to an AI-native platform, owning workflows, data, and integrations.
• Design frictionless service and knowledge experiences from the employee's point of view.
• Set AI agent guardrails and build a repeatable ESM onboarding model for non-IT teams.

Oura makes smart rings and an app that help people understand their readiness, activity, and sleep. The quickly growing health tech company is focused on living its values and supporting employees.

• Provide technical support and assurance across Control Room Support, managing incidents, problems, and changes in an ITIL-aligned environment.
• Support major incident response, root-cause analysis, and change review while maintaining clear documentation and knowledge.
• Collaborate with stakeholders, share expertise, and drive improvements, automation, and service integrity.

NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.

• Serve as a trusted advisor to clients, aligning their business priorities with New Era's managed services portfolio to improve operational efficiency and service levels.
• Drive recurring revenue growth by attaching managed services across cloud, cybersecurity, networking, and infrastructure solutions.
• Lead consultative discussions with executive stakeholders, developing value propositions that connect services to measurable business outcomes.

New Era Technology is a global technology solutions provider with over 3,000 professionals, dedicated to securely connecting people, places, and information with end-to-end technology solutions. The company fosters a team-oriented culture that prioritizes personal and professional development, collaboration, and inclusivity.

• Build and lead a world-class SRE organization across observability and control plane products, defining strategy and operating models.
• Establish SRE practices including SLOs, error budgets, on-call rotations, incident response, and blameless postmortems.
• Scale SRE teams, create career paths, and partner across product and infrastructure to embed reliability-first mindsets.

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter and faster. The company is building an AI-native culture where technology and talent work together.

• Lead the transformation of Technology Operations across Platform/DevOps, Corporate IT, and Operational Excellence toward ownership, automation, and measurable outcomes.
• Define the Technology Operations strategy, target operating model, and transformation roadmap while developing leaders and scalable capabilities.
• Partner with Engineering, Security, Risk, and Compliance to strengthen operational resilience, service ownership, and risk-based governance.

Coinspaid Dev is the engineering brand behind Coinspaid's technology, infrastructure, and R&D expertise, building distributed systems and blockchain infrastructure across more than 20 networks. With over 120 engineers and 11 years of industry experience, it fosters a culture of ownership, flexibility, and long-term growth.

• Drive daily performance of operations teams to exceed service and quality levels while within budget.
• Design and implement robust operations processes, quality programs, and continuous improvement initiatives.
• Collaborate with Product, Sales, and Technology teams on services, incident response, and reporting.

Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that reshape understanding of the built environment. The company fosters an inclusive, supportive culture where employees move fast, work smart, and embrace remote work.

• Manage operational excellence for customer-facing technology delivery and timely SLA reporting.
• Drive issue resolution, root cause analysis, and day-to-day production support for healthcare payer systems.
• Oversee Edifecs and EDI operations, system maintenance, and customer escalation resolution.

HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding rapidly and investing in its people to support strong market momentum.

• Own the service delivery relationship for a portfolio of clients, acting as the primary point of accountability for their service experience.
• Lead governance conversations including monthly service reviews and QBRs, managing SLA performance and service outcomes.
• Manage client escalations and service recovery, coordinating with technical teams to drive continuous service improvement.

Insentra is a channel services partner delivering IT solutions exclusively through the partner channel across 27+ countries. The company is certified as a Great Place to Work and is part of Turnium Technology Group, fostering a diverse, inclusive, and flexible culture focused on career growth.

• Own the company's weekly operating rhythm, including leadership meetings, KPI scorecards, and follow-through.
• Drive conversion of a $3M+ backlog of sold-but-uninstalled professional services into revenue-recognized projects.
• Direct support and delivery teams through managers, manage CRM and automation, and own SLA and SOC 2 compliance.

CFS Solutions is a profitable, growing fintech that delivers automation to simplify banking operations for more than 500 financial institutions. It is part of Banyan Software, which operates 120+ portfolio companies and values an inclusive workplace.