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Role Overview:
- Support day-to-day management of contracted IT services for key accounts.
- Ensure delivery meets SLAs, quality standards, and customer expectations.
Key Responsibilities:
- Monitor service performance, assist with reporting and service credit calculations.
- Support transitions, governance, and continuous improvement initiatives.
- Coordinate escalations and deputize for senior leadership when needed.
Requirements:
- 8-10 years in IT client service management, ITIL V3 certified.
- Strong Power BI, advanced Office, and SIAM exposure preferred.
Partner Company
Our partner delivers contracted IT services to key customer accounts, including UK public sector organizations, with a focus on service reliability and customer satisfaction. It is a structured, process-driven environment supporting mission-critical applications.