Similar Jobs
See allSupport Account Manager
Motive
Pakistan
Technical Support
Account Management
Customer Communication
Critical Situation Manager
Jobgether
US
Cybersecurity
Technical Communication
Cross-functional Collaboration
Premier Support Manager
Kinaxis
Canada
Customer Service
SaaS
Analytics
Critical Situation Manager
Abnormal
US
Escalation Management
Technical Account Management
Communication
Senior Manager, Escalation Management
Twilio
US
Executive Communication
Strategic Planning
Project Management
The Role:
- Provide white-glove service and executive-level communications to customers.
- Act as a single point of contact for critical escalations from intake to closure.
What You'll Do:
- Coordinate with Engineering, Support, Customer Success, and Sales to align on escalated issues.
- Drive continuous improvement through post-mortems and trend analyses.
What We're Looking For:
- 3+ years in escalation management, technical support, or customer success.
- Strong technical knowledge of complex systems and multi-tenant cloud environments.
Motive
Motive empowers physical operations with tools to make work safer, more productive, and profitable through an AI-driven platform. Serving nearly 100,000 customers, the company values creating a diverse and inclusive workplace.