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What You’ll Do:
- Act as primary support POC and own end-to-end case management for assigned accounts.
- Monitor open, pending, and closed cases to maintain visibility and proactively follow up on aging issues.
- Coordinate with TSSs, TSEs, AMs, and cross-functional teams to drive escalations and resolution.
What We’re Looking For:
- At least one year in Technical Support, Account Management, or a similar customer-facing role.
- Strong communication, organizational, and multitasking skills with the ability to handle escalations.
- Comfort with support systems like Salesforce, Jira, Slack, and basic data analysis tools.
Who We Are:
- Motive builds AI and computer vision technology to improve safety and efficiency for vehicle-based businesses.
- We serve over 100,000 customers across multiple industries and are recognized as a top employer.
Motive
Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. It serves nearly 100,000 customers across industries like transportation and logistics, construction, and energy, and is a Forbes Cloud 100 company.