Account Manager (MENA)

Role Description:

• We're hiring our Founding Account Manager for MENA to build the Account Management function from the ground up.
• This is a Day 0 role with no existing playbook, and you will work directly with the Head of Department to design engagement strategies.

What You'll Do:

• Own expansion revenue: usage growth, plan upgrades, monthly-to-annual conversions, multi-location rollouts.
• Spot at-risk behavior early and intervene before cancellation, analyzing every cancellation to find root causes.
• Log every account touch from day one; impact is measured with data, not anecdotes.

What We're Looking For:

• 2+ years in B2B SaaS AM, CS, or Sales with a revenue, expansion, or retention number.
• Deep familiarity with MENA business culture and the role WhatsApp plays in it.
• Data-driven, comfortable operating where the playbook is still being written.

Qualifications:

• 3+ years in B2B SaaS Account Management, Customer Success, or a closely related customer-facing role.
• Proven experience managing a portfolio of 50–100 accounts and fixing broken processes without being asked.
• Fluent English and Spanish; professional working proficiency in Arabic; Portuguese a strong plus.