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About the Role:
- You will build relationships with customers and deliver value in their first 90 days.
- You will ensure early product adoption and educate customers on product value.
Key Responsibilities:
- Act as primary point of contact for new SMB customers during implementation.
- Guide customers through setup and training for successful onboarding.
- Collaborate with cross-functional teams to resolve issues and improve experience.
What We're Looking For:
- 2+ years customer-facing experience with Salesforce proficiency.
- Strong communication, listening, and problem-solving skills.
- Ability to manage multiple responsibilities with high attention to detail.
Eligibility:
- 12 months with Motive and 6 months in current role required.
- Permanent employment status and no active warnings.
Motive
Motive provides a platform that helps physical operations teams manage safety, operations, and finance, with AI-driven tools. The company serves nearly 100,000 customers across various industries, from Fortune 500 enterprises to small businesses.