Lead global IT service desk operations ensuring 24/7/365 follow-the-sun support for 7,500 employees across five countries.
Drive AI transformation initiatives, implementing intelligent self-service, automation, and AI copilots to enhance efficiency.
Manage budgets, vendors, and strategic partnerships while fostering a culture of customer service excellence.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. With strong market momentum, they are growing and investing in their team, fostering a culture of innovation and collaboration.
Own the service delivery relationship for a portfolio of clients, acting as the primary point of accountability for their service experience.
Lead governance conversations including monthly service reviews and QBRs, managing SLA performance and service outcomes.
Manage client escalations and service recovery, coordinating with technical teams to drive continuous service improvement.
Insentra is a channel services partner delivering IT solutions exclusively through the partner channel across 27+ countries. The company is certified as a Great Place to Work and is part of Turnium Technology Group, fostering a diverse, inclusive, and flexible culture focused on career growth.
Deliver technical excellence as a senior expert for complex enterprise Atlassian Cloud environments.
Shape and scale Managed Services by turning emerging Atlassian capabilities into repeatable services.
Drive innovation with Atlassian Analytics, AI and automation while mentoring the team.
Valiantys helps organizations transform how work gets done with consulting, enterprise service management, and engineering productivity. They are an international, multicultural company with a people-first culture focused on growth and collaboration.
Lead end-to-end services delivery from scoping to adoption, ensuring faster time-to-value and predictable deployment.
Build a technically capable services organization that independently delivers repeatable enterprise implementations and AI/agent deployments.
Own services economics, capacity planning, and managed services development to drive revenue and margin.
Resilinc is a supply chain risk management company using agentic AI to help global enterprises predict disruptions and act in real time. They are a fully remote, mission-led team backed by Vista Equity Partners, with a collaborative culture focused on meaningful work.
Acts as a strategic advisor to enterprise customers, solving complex Atlassian ecosystem challenges and driving adoption.
Leads diagnosis, system stability improvements, and scalable solution design across customer environments.
Coaches Managed Services teams and collaborates across Sales, Delivery, and Consulting to raise delivery standards.
Valiantys helps enterprises transform work through consulting, enterprise service management, and engineering productivity. It offers an international, multicultural environment with flexible working and a people-centric culture.
Lead GFT's enterprise Digital Delivery Hub, establishing strategy, priorities, resources, and performance expectations aligned with the CTO's vision.
Drive digital transformation by translating strategy into scalable capabilities, standards, and operating practices that create measurable client and business value.
Partner across business and technology leaders to prioritize high-value investments, accelerate adoption, and champion responsible AI, automation, and data solutions.
We are a privately held AEC firm innovating where transportation, water, power, and buildings converge. With over 5,000 of the industry's brightest engineers, planners, architects, inspectors, and designers, we measure our success by the strength of our relationships.
Partner with channel teams to develop strategies that grow the service management market.
Provide technical expertise to enable partners in pre-sales and post-sales.
Develop and deliver enablement workshops and contribute to thought leadership.
Atlassian is a software company that helps teams collaborate and manage work through products like Jira and Confluence. They are a large, distributed-first company with a culture that values teamwork, diversity, and flexibility.
Drive high-complexity transformations in strategic accounts, aligning ServiceNow teams with customer objectives and governance frameworks.
Proactively identify pipeline opportunities through product road mapping and adoption analysis, providing prescriptive guidance.
Forge C-suite relationships to increase satisfaction and retention, leading strategic oversight and risk mitigation.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Drive post-sales success by aligning ServiceNow offerings with customer goals and fostering C-level relationships.
Collaborate with Account Executives to create integrated pre- and post-sales strategies for long-term customer value.
Mitigate risks, drive value realization, and meet KPIs such as adoption, renewals, and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500® work smarter and serves a global customer base. It is an AI-native culture with a focus on technology and talent.
Lead and mentor an international team of Deployment Engineers and Project Managers to scale delivery outside the Americas.
Own and scale the partner ecosystem across international regions, driving Armis partner enablement and managing partner-delivered functions.
Ensure timely project delivery, drive value realization, and manage escalations across international regions.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Lead technical direction for Facilities Management and Core Business Services, designing and deploying agentic AI solutions on the ServiceNow platform.
Partner with strategic customers to analyze needs, architect solutions, and drive adoption, ensuring measurable business outcomes.
Set solution architecture and deployment patterns, influence product strategy, and scale technical capability across the Customer Excellence Group.
ServiceNow is an AI platform company that brings together AI, data, and workflows to help businesses reinvent and work smarter. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent combine to free people from busywork.
Assess adoption barriers and work with customers to address key concerns and obstacles.
Develop execution plans to drive continued adoption and improve overall satisfaction.
Coordinate across ServiceNow teams and escalate issues to executives as needed.
ServiceNow provides an AI platform that automates workflows and enables business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture with a large global workforce, emphasizing innovation and collaboration.
Act as the primary point of contact for client service delivery, ensuring high-quality outcomes and strong customer relationships.
Lead service reviews, monitor SLAs, manage escalations, and coordinate with technical teams to resolve issues.
Identify improvement opportunities and drive accountability to enhance operational performance and client satisfaction.
The company is a managed services provider delivering technology solutions and IT services to clients across multiple markets. The culture is collaborative and remote-first, valuing innovation, continuous learning, flexibility, and professional growth.
Partner with enterprise customers to discover, document, and validate integration requirements for the Samsara platform.
Facilitate workshops, map process flows, and build prioritized requirements packages for the Solutions Integration Services team.
Manage multi-month engagements, track progress in Salesforce, and continuously improve discovery templates and playbooks.
Samsara is the pioneer of the Connected Operations Cloud, a platform that helps organizations that depend on physical operations harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, Samsara fosters a flexible, inclusive, and growth-minded culture where employees have autonomy to make an impact.
Own the full lifecycle of internal technology, from endpoint provisioning to SaaS management and identity systems.
Drive secure AI adoption across workflows to improve efficiency and ROI.
Lead and develop an IT team while managing budgets, vendors, and employee technology support.
This partner company enables a global workforce through secure, efficient IT systems and AI-powered workflows. It is a remote-first organization with a collaborative culture focused on innovation and employee experience.
Own multi-year product strategy for Developer Reach, Sandboxes, Agentic Testing, and Release Ops.
Lead and develop a team of PMs, setting the standard for product craft and strategic execution.
Drive technical strategy for validating AI-originated change and governing releases at enterprise scale.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Own and scale strategic relationships with global SI, consulting, and implementation partners.
Guide partners through complex enterprise AI and CX transformation programs, managing risks and escalations.
Drive operational rigor through governance structures, success metrics, and executive reviews.
Parloa's mission is to make every customer conversation effortless using agentic AI. They have powered over one billion interactions for enterprise brands and are backed by leading investors, scaling rapidly with a culture of ownership.
Manage new opportunity intake and presales scoping processes, including proposals and template scoping.
Interface daily with service leads, account executives, and technical leaders to support presales and delivery.
Maintain service opportunities in Salesforce and Jira to ensure accurate forecasting and pipeline analysis.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services to help organizations minimize risk. With over 1,300 employees and a focus on core values, the company fosters an enjoyable, collaborative workplace atmosphere.
Oversee organizational change management, stakeholder engagement, and release production readiness.
Valiant Solutions is a security-focused IT solutions provider serving public clients nationwide. Named one of the best places to work in the Washington DC area for 12 consecutive years and recognized for rapid growth, the company fosters an employee-centric culture with great benefits and career development.
Lead and manage a Professional Services organization delivering migrations, implementations, and custom engagements for enterprise customers.
Own end-to-end delivery performance and commercial results, including revenue, margin, pricing, and expansion opportunities.
Shape an AI-augmented delivery strategy and partner with Sales, Product, Support, and Account Management to drive measurable customer impact.
WordPress VIP provides enterprise WordPress hosting and digital experience solutions for major organizations. It operates as a globally distributed, inclusive team that values autonomy, collaboration, and AI-enabled innovation.