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Requirements Gathering
About the role:
- Partner directly with the largest Enterprise customers in a focused, roughly three-month engagement to understand their operational processes.
- Map those processes to the Samsara platform and translate them into a well-defined, build-ready request for the Solutions Integration Services (SIS) team.
- Complement the Engagement Services Manager (ESM) and SIS teams by ensuring every integration request reaches SIS with validated requirements and aligned stakeholders.
What success looks like:
- Short time from kickoff to a request SIS accepts without further scoping clarification.
- High-quality requests that need no rework during SIS and ESM scoping.
- Faster path from Request Log to signed SOW and strong customer CSAT.
Minimum requirements:
- 7+ years in a customer-facing consulting, business/systems analysis, solutions consulting, or implementation role, ideally in enterprise SaaS or IoT software.
- Experience running structured discovery with enterprise customers and building actionable requirements documents.
- Working understanding of APIs and system-integration concepts, with the ability to manage multi-month, multi-stakeholder engagements independently.
Samsara
Samsara is the pioneer of the Connected Operations Cloud, a platform that helps organizations that depend on physical operations harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, Samsara fosters a flexible, inclusive, and growth-minded culture where employees have autonomy to make an impact.