Technical Account Manager

About the role:

• As a Samsara Technical Account Manager, you are the cornerstone of technical customer success, moving beyond traditional support to deliver measurable business value.
• You will build enduring customer relationships by translating operational goals into powerful technical solutions, fostering cross-functional collaboration.
• During critical incidents, you demonstrate ownership by managing customer communications and expectations through to successful resolution.

Minimum requirements for the role:

• 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success.
• Bilingual: English and Spanish is a must; exceptional technical literacy with ability to troubleshoot hardware, software, and API integrations.
• A data-informed approach to understanding customer needs and building trusted, long-term relationships.

In this role, you will:

• Drive customer impact and value realization by developing deep understanding of business objectives and proactively aligning Samsara's solutions.
• Execute transformational technical account management, leveraging AI tools to anticipate needs and personalize engagement.
• Demonstrate deep technical acumen, mastering Samsara's platform including APIs, hardware, and software, and advise on best practices.