Source Job

• Ensure customers increase safety, efficiency, and sustainability of their operations with the IoT platform.
• Deeply understand the Samsara platform and explain its capabilities to businesses across various industries.
• Drive business transformation by leading strategic customer engagements and orchestrating product consultation workshops.

Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. It is a publicly-traded hyper-growth company that values customer success and innovation.

• Serve as the primary technical advisor for a portfolio of strategic customers.
• Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
• Investigate complex technical issues, perform root cause analysis, and drive resolution.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide and a best-in-class HQ in Ottawa, Canada, the company fosters a culture of innovation and has won multiple Top Employer awards.

• Own the post-sale technical relationship for LATAM across Portuguese, Spanish and English.
• Drive onboarding, adoption, and account health for enterprise customers.
• Identify retention and expansion opportunities to grow the region.

We turn memory into visibility for some of the most recognisable brands in the world. Backed by tier 1 investors, we are a small, technical team at the edge of a category whose playbook is still being written.

• Own revenue performance, retention, and long-term success of a portfolio of strategic event organizer partners.
• Operate as a technical and strategic advisor, delivering data-driven insights and AI-powered solutions.
• Build deep relationships and represent Let's Do This at industry events, including onsite support at key moments.

Let's Do This is the world's leading marketplace for endurance events, inspiring people to experience moments that make them feel alive. With 80 co-workers and $90M raised from top investors, the company is in a rapid growth phase and fosters an AI-first, high-ownership culture.

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
• Lead customers through deployment, onboarding, testing, training, and operational rollout.
• Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and success criteria.

Ambient.ai is the category creator and leader in Agentic Physical Security, using its AI platform to integrate with security cameras and access control systems. Founded in 2017 and backed by major investors, the company has grown rapidly and was ranked #71 on Forbes' best startup employers list.

• Lead customer relationships and technical support for Trustonic solutions across APAC.
• Take ownership of complex issues, coordinate internal teams, and drive resolution.
• Understand customer roadmaps, influence product direction, and support adoption and growth.

Trustonic makes smartphones affordable by providing secure device locking technology for carriers, retailers, and financiers across 30+ countries. With a diverse, inclusive culture and a focus on doing the right thing, they value flexibility and teamwork in a fast-paced global environment.

• Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
• Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
• Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.

Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.

• Lead and develop a regional Technical Account Management team across APAC, setting objectives and driving performance.
• Build trusted relationships with strategic customers, providing technical guidance and driving adoption of Trustonic solutions.
• Translate customer requirements into product roadmap opportunities and resolve complex technical challenges through cross-team collaboration.

Trustonic provides smartphone locking technology enabling global access to devices and digital finance. They partner with carriers and retailers across 30+ countries and foster an inclusive, flexible culture that values diversity and equal opportunities.

• Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
• Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
• Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.

Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.

• Build strategic relationships with customer technical leaders to maximize Smartsheet value.
• Drive adoption of Smartsheet products by providing technical guidance and best practices.
• Collaborate with internal teams to ensure successful delivery of services and identify growth opportunities.

Smartsheet provides a leading cloud-based platform for work execution, empowering organizations to plan, track, automate, and report on work at scale. Founded in 2005, the company has grown to serve millions of users worldwide, fostering a culture of innovation, collaboration, and equal opportunity.

• Architect the Future: Translate customer business and eLearning goals into long-term, scalable technical strategies.
• Own the Technical Relationship: Take full technical and product ownership of assigned enterprise accounts.
• Serve as the Trusted Advisor: Guide executive and technical stakeholders through platform innovations and integrations.

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With a global team of 900+ Docebians, they foster a culture of trust, positive intent, and diverse perspectives.

• Act as the dedicated technical point of contact for strategic top tier customers, leading technical handoff from Sales Engineering and building deep relationships with technical stakeholders.
• Drive platform health, scalability, and performance by assessing customer deployments, providing strategic recommendations, and guiding on automation best practices.
• Manage escalations and operational excellence, overseeing support intake, critical incidents, and cross-functional coordination with Support, Product, Engineering, and Customer Success.

n8n is an open-source workflow orchestration platform built for AI, enabling technical teams to automate with code-like freedom and no-code speed. The company has grown to over 260 employees across Europe and the US, with a strong community of 650,000 developers and a culture centered on a shared builder spirit.

• Work directly with customers to provide cost intelligence observations and advise on their cost intelligence and AI ROI journey.
• Mentor and train fellow TAMs while leading strategic customer segment onboarding and implementation initiatives.
• Build and monitor customer adoption metrics, conduct executive business reviews, and champion the customer voice within product and engineering teams.

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. They custom-curate Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.

• Set, manage, and meet customer expectations regarding scope, budget, and timeline to ensure successful implementations.
• Serve as the primary point of contact, guiding customers through solution architecture, configuration, and deployment.
• Proactively analyze usage patterns and technical health to identify optimization opportunities and drive platform adoption.

Twilio is a communications platform company that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.

• Manage high-value strategic accounts across EMEA, focusing on customer adoption, retention, and expansion.
• Act as a trusted advisor to executive stakeholders and technical teams, driving measurable business outcomes.
• Troubleshoot technical issues, coordinate with Sales, Support, Product, and Engineering to resolve challenges and identify growth opportunities.

This company operates at the intersection of AI, data infrastructure, and enterprise technology, helping organizations achieve measurable business outcomes. It is a remote-first, collaborative international team with a focus on customer success and strategic account management.

• Lead customer-facing technical services including integrations, identity management, and data services throughout the customer lifecycle.
• Serve as the highest level of technical escalation for complex customer implementations and troubleshooting.
• Collaborate with Sales, Product, and Engineering to deliver technical solutions that maximize customer value.

Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work, empowering leading brands across retail, healthcare, and logistics. The company is fully remote with passionate employees across the U.S., Canada, and globally, fostering a collaborative and innovative culture.

• Serve as a post-sales technical SME on complex product integrations and custom APIs.
• Lead customer-facing technical engagements including discovery sessions and hands-on configuration.
• Enable the team by converting insights into documentation, playbooks, and tooling for reuse.

Ashby builds a best-in-class HR and recruiting platform to help companies optimize hiring processes. They are a small, talented team that values ownership, continuous improvement, and deep customer focus.

• Act as primary support point of contact for assigned accounts, managing end-to-end case resolution.
• Proactively monitor case health, track aging issues, and drive accountability across teams.
• Coordinate with Support, Engineering, and Account Management to ensure timely updates and customer confidence.

Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. It serves nearly 100,000 customers across industries like transportation and logistics, construction, and energy, and is a Forbes Cloud 100 company.

• Own and support technical implementation of Singular’s platform, from scoping through post-launch advisory.
• Lead complex SDK, API, attribution, web-to-app, S2S, and data validation investigations.
• Partner with Customer Success, Sales, Engineering, and Product to drive customer happiness and product feedback.

Singular is the leading marketing measurement platform trusted by 1,000+ global brands including Apple, Microsoft, Uber, and Nike. With teams in 12 countries, 65 cities, and $100M in funding, the company fosters an ambitious, creative, technical, and customer-focused culture.

• Become an expert on Samsara products, including IoT, AI, and computer vision, and articulate how they solve challenges for physical operations.
• Deliver work products such as discoveries, demonstrations, value assessments, and proof of concept implementations to drive deals.
• Act as a liaison between product and sales teams, translating technical feedback and enrolling customers in beta programs.

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights. As a recently public high-growth company, they foster a high-performance culture focused on customer success and long-term impact.